At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Make a real impact by creating memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check-in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.
You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast-paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities- Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience.
- Support guests throughout their stay by responding to queries and requests with care and efficiency.
- Handle incoming phone calls, emails and reservations accurately and confidently.
- Provide clear information about the hotel, its facilities and the local area.
- Use the hotel reservation system accurately, maintaining up-to-date guest information.
- Work closely with colleagues across the hotel to support a seamless guest experience.
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
- Enjoys working with people and takes pride in making others feel welcome and comfortable.
- Communicates clearly and positively, both face-to-face and in writing.
- Stays calm, organised and focused in a busy, guest-facing environment.
- Has good computer skills and enjoys working with systems and processes.
- Pays close attention to detail and values accuracy.
- Brings a positive, professional attitude and enjoys being part of a supportive team.
- Is passionate about hospitality and delivering genuinely caring guest experiences.
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Guest Experience Host - Hotel Front Desk in Paisley employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Hotel Front Desk in Paisley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Ltd
Don't be shy about reaching out to LGH Hotels Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Host - Hotel Front Desk in Paisley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
