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- Tasks: Ensure smooth hotel operations during the night, managing guest services and security.
- Company: Join LGH Hotels Management, a leading hospitality group with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with opportunities for growth.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
- Other info: Located near Cambridge, with access to attractions and beautiful grounds.
The predicted salary is between 20000 - 28000 £ per year.
Join to apply for the Nights Team Member role at LGH Hotels Management Ltd
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Join to apply for the Nights Team Member role at LGH Hotels Management Ltd
Cambridge Bar Hill Hotel, Signature Collection By Best Western
The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. There’s a whole host of attractions nearby from Cambridge’s honey stoned museums and colleges to Newmarket racecourse and Duxford’s Imperial War Museum.
And, of course, there’s our gorgeous grounds including an 18-hole, par 72 golf course that has hosted professional tournaments including the PGA East Anglian Open.
The property boasts 136 bedrooms including family bedrooms for up to 5. Ideal wedding venue for up to 180 guests and 10 versatile meeting rooms for up to 200 delegates. An indoor swimming pool, fitness suite and treatment rooms – Sauna, steam-room, spa bath.
Our Grill, lounge and bar provides a wide selection of meals, from delicious burgers to steaks and salads
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Nights Team Member employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the specifics about the Cambridge Bar Hill Hotel, such as its amenities and nearby attractions, will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience. Since the role involves managing guest requests and ensuring a pleasant stay, be prepared to share specific examples of how you've provided excellent service in previous positions.
✨Tip Number 3
Showcase your ability to handle emergencies. The Nights Team Member role requires calmness under pressure, so think of instances where you've successfully managed difficult situations or emergencies in past jobs.
✨Tip Number 4
Demonstrate your flexibility and adaptability. Be ready to discuss your willingness to work evenings and weekends, as well as any experiences that showcase your ability to adapt to changing circumstances in a fast-paced environment.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or guest services. Emphasise your customer service skills and any specific achievements in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Nights Team Member role. Mention why you are interested in working at LGH Hotels Management and how your skills align with their needs, especially in terms of safety and security procedures.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, ability to remain calm under pressure, and any experience with emergency response. These are key traits for the role and should be front and centre.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your Customer Service Skills
As a Nights Team Member, you'll be dealing with guests directly. Make sure to highlight your previous customer service experience and provide examples of how you've handled guest requests or complaints effectively.
✨Demonstrate Your Understanding of Safety Procedures
Safety is paramount during night shifts. Be prepared to discuss your knowledge of safety and security protocols, and share any relevant experiences where you ensured a safe environment for guests and staff.
✨Stay Calm Under Pressure
Night shifts can be unpredictable. Prepare to give examples of how you've remained composed in high-pressure situations, whether it was dealing with emergencies or managing multiple tasks at once.
✨Ask Insightful Questions
At the end of the interview, show your interest by asking questions about the hotel's operations during the night shift, team dynamics, or opportunities for growth within the company. This demonstrates your enthusiasm for the role.
