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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe, supportive environment.
- Company: Join LGH Hotels Management, part of a unique lifestyle hotel brand.
- Benefits: Enjoy employee discounts, wellness support, and free meals on duty.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Previous front desk experience and a guest-first mindset are essential.
- Other info: Flexible overnight shifts with opportunities for growth in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Night Front Desk Agent role at St Martins Lane London and Sanderson London (part of Morgans Originals). You’ll be the face of the hotel during the twilight hours, handling late check-ins to early departures and ensuring guests feel safe, seen, and supported at any hour.
The Opportunity
Your Role: As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.
What You’ll Be Doing
- Welcome and assist guests with check-ins, check-outs, and overnight requests.
- Monitor the lobby and front-of-house areas, ensuring calm and security.
- Handle night audit procedures and prepare reports for the morning team.
- Respond to guest queries with professionalism and warmth.
- Liaise with housekeeping, security, and early-morning teams to ensure seamless transitions.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support, fitness videos and resources
- Breathing exercises and wellbeing content
- 24/7 advice and support line
- Team rewards and recognition
- Free meals on duty
Ideal Candidate
- Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.
- A guest-first mindset and a reassuring, professional presence.
- Strong attention to detail and excellent communication skills.
- Confidence with hotel systems and basic financial procedures.
- Flexibility to work overnight shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Nights Front Desk Agent employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Front Desk Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests during your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Night Front Desk Agent, you'll need to be warm and professional. Try role-playing common guest scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and tips that can help you stand out in the hiring process.
We think you need these skills to ace Nights Front Desk Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Night Front Desk Agent, you'll be the face of the hotel, so show us how you can make guests feel welcome.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or front desk roles. We love seeing how your past experiences can contribute to our team. Be specific about your skills and how they relate to the responsibilities of the Night Front Desk Agent position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there. Don’t miss out on this opportunity!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research St Martins Lane London and Sanderson London. Familiarise yourself with their unique offerings and the overall vibe of Morgans Originals. This will not only impress your interviewers but also help you understand how you can contribute to creating that unexpected and bold experience for guests.
✨Showcase Your Guest-First Mindset
As a Night Front Desk Agent, your role revolves around ensuring guests feel safe and supported. Prepare examples from your past experiences where you went above and beyond for a guest. This will demonstrate your commitment to a guest-first approach, which is crucial in the hospitality industry.
✨Master the Night Audit Procedures
Since handling night audit procedures is part of the job, brush up on your knowledge of basic financial procedures and hotel systems. If you have previous experience, be ready to discuss it. If not, show your willingness to learn and adapt quickly, as this will reflect your proactive attitude.
✨Practice Calm Communication
During the interview, practice maintaining a calm and professional demeanour, even when discussing challenging scenarios. Role-play common guest queries or issues with a friend beforehand. This will help you convey warmth and professionalism, essential traits for a Night Front Desk Agent.
