At a Glance
- Tasks: Lead the night team, ensure guest satisfaction, and maintain hotel security.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellness support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team shaping the future of hospitality in a vibrant city.
- Qualifications: Previous hotel experience, strong leadership, customer service skills, and a calm demeanour required.
- Other info: Work in a prime location with access to great amenities like a gym and spa.
The predicted salary is between 24000 - 42000 £ per year.
Are you reliable and responsible? We are looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
- Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
- Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
- Excellent leadership and management skills.
- Strong customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests. The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Supervisor employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the specific safety and security procedures relevant to hotel operations. This knowledge will not only help you during the interview but also demonstrate your commitment to guest safety, which is crucial for a Night Supervisor role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to lead a night team effectively can set you apart from other candidates.
✨Tip Number 3
Research LGH Hotels Management and their values. Understanding their approach to guest service and team dynamics will allow you to align your answers with their expectations during any discussions or interviews.
✨Tip Number 4
Be ready to discuss how you handle high-pressure situations. As a Night Supervisor, you'll need to remain calm and composed, so prepare scenarios that illustrate your problem-solving skills and ability to manage emergencies.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles, especially during night shifts. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Night Supervisor role. Mention how your previous experiences align with the responsibilities outlined in the job description, such as handling guest requests and ensuring safety.
Highlight Customer Service Skills: Since the role requires strong customer service skills, provide examples in your application of how you've successfully managed guest interactions in the past. This could include resolving complaints or providing exceptional service during busy periods.
Showcase Problem-Solving Abilities: The Night Supervisor will need to handle emergencies and unexpected situations. Include specific instances in your application where you remained calm under pressure and effectively resolved issues, demonstrating your ability to think on your feet.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Night Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
Highlight your strong customer service skills by sharing specific examples of how you've handled guest requests or complaints in the past. This will show your ability to deliver exceptional service.
✨Understand Safety Procedures
Familiarise yourself with safety and security protocols relevant to the hospitality industry. Be ready to discuss how you would ensure these procedures are followed during your shift.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential emergency situations and how you would respond to them, demonstrating your calmness under pressure.