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- Tasks: Ensure smooth hotel operations during the night, managing guest requests and security checks.
- Company: Join LGH Hotels Management, a leading hospitality group with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, wellness support, free meals, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a vibrant city, shaping the future of hospitality.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
- Other info: Located next to Cardiff Castle, offering modern facilities and a supportive work environment.
The predicted salary is between 20000 - 28000 £ per year.
Join to apply for the Night Porter role at LGH Hotels Management Ltd
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Join to apply for the Night Porter role at LGH Hotels Management Ltd
Holiday Inn Cardiff City Centre
Check out the hotel on our virtual tour!
The Opportunity
Are you reliable and responsible? We\’re looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
What You\’ll Do
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal candidate
- Previous experience working in a hotel or similar environment, preferably in a night porter role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.
Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.
Our health and fitness club boasts state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Night Porter employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the layout, amenities, and key features of the Holiday Inn Cardiff City Centre will help you answer questions confidently during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Porter, you'll be interacting with guests, so showcasing your ability to handle requests and maintain a friendly demeanour is crucial.
✨Tip Number 3
Prepare for situational questions related to safety and security. Think of examples from past experiences where you successfully managed emergencies or maintained safety protocols.
✨Tip Number 4
Demonstrate your flexibility and adaptability. Be ready to discuss how you've handled changing situations in previous roles, especially during night shifts or high-pressure environments.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night porter roles. Emphasise customer service skills and any previous hotel experience to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your reliability and responsibility. Mention specific examples of how you've managed guest requests or maintained safety in previous roles to demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and the ability to remain calm under pressure. These are crucial for a Night Porter role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle requests promptly and professionally.
✨Demonstrate Your Understanding of Safety Procedures
Safety is a top priority for this role. Familiarise yourself with common hotel safety protocols and be ready to discuss how you would maintain security during your shift. This shows that you take the responsibility seriously.
✨Stay Calm Under Pressure
Night shifts can sometimes bring unexpected situations. Prepare to talk about times when you've remained calm and composed in high-pressure scenarios. This will reassure the interviewers of your ability to handle emergencies effectively.
✨Be Flexible and Adaptable
The role requires a flexible approach to work, especially with evening and weekend shifts. Be honest about your availability and willingness to adapt to the needs of the hotel. This will demonstrate your commitment to the job.
