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For Companies At a Glance
- Tasks: Lead the night team and ensure smooth hotel operations overnight.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, wellness support, free meals, and more!
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Previous hotel experience, strong customer service, and leadership skills required.
- Other info: Work in a serene environment with access to fitness facilities and dining options.
The predicted salary is between 28800 - 43200 £ per year.
Holiday Inn Bristol – Filton
Opportunity
Become Our Night Manager and Lead the Way! Are you a highly skilled and experienced professional ready to oversee our hotel\’s overnight operations? We\’re looking for a dynamic Night Manager to ensure our guests have a safe and comfortable stay.
What You\’ll Do
- Lead the Night Team: Manage the night staff, ensuring they perform their duties to the highest standard.
- Smooth Operations: Oversee all hotel operations during the overnight shift, including front desk, security, housekeeping, and maintenance.
- Guest Excellence: Address guest requests and issues promptly, delivering exceptional customer service.
- Handle Emergencies: Manage any emergency situations, contacting the appropriate authorities when necessary.
- Nightly Audit: Complete the nightly audit and prepare reports for senior management.
- Safety First: Ensure all safety and security procedures are followed during the overnight shift.
- Budget Management: Manage the overnight budget, recording and accounting for all expenses.
- Coordinate Efforts: Work with other departments to address any issues or concerns promptly.
- Train and Guide: Provide training and guidance to night staff, ensuring high performance.
- Keep Records: Maintain accurate records of all overnight activities and incidents.
Why Join Us
Be part of a team dedicated to maintaining excellence and ensuring our guests have a seamless experience. If you\’re ready to lead with expertise and make a difference, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Hotel
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.
The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Night Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of the hotel you're applying to. Understanding their unique services and guest expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and what the hiring managers are looking for in a Night Manager.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to handle emergencies. Being able to articulate these situations clearly will set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to guest excellence by researching common guest issues in hotels and thinking of proactive solutions. This shows that you’re not just reactive but also forward-thinking.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly any roles you've held during night shifts. Emphasise your leadership skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to manage overnight operations. Mention specific examples of how you've handled emergencies or improved guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and budget management. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Manager role.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed staff in high-pressure situations. Highlight any specific examples where your leadership made a positive impact.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in hospitality. Prepare to share examples of how you've handled guest requests or complaints in the past. Emphasise your ability to remain calm and professional, even when faced with challenging situations.
✨Understand Safety and Security Protocols
Familiarise yourself with common safety and security procedures relevant to hotel operations. Be ready to discuss how you would handle emergencies and ensure guest safety during your shift. This shows that you take the role seriously and prioritise guest well-being.
✨Prepare for Budget Management Questions
Since managing the overnight budget is part of the role, brush up on basic budgeting principles. Be prepared to discuss how you would track expenses and manage costs effectively. This will demonstrate your financial acumen and readiness for the responsibilities of the position.
