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For Companies At a Glance
- Tasks: Lead the night team, ensuring guest satisfaction and smooth hotel operations.
- Company: Join LGH Hotels Management Ltd, a leader in luxury hospitality.
- Benefits: Enjoy employee discounts, shopping perks, and eye care benefits.
- Why this job: Be the key player in creating unforgettable experiences for guests at night.
- Qualifications: Confident leadership skills and a passion for customer service.
- Other info: Flexible 12hr shifts with a 4 on 4 off schedule.
The predicted salary is between 30000 - 42000 £ per year.
When the city sleeps, our hotel awakens in a different rhythm—quiet, elegant, and full of possibility. We’re looking for a confident and capable Night Manager to take the reins after dark, ensuring our guests experience seamless luxury and our operations run like clockwork.
Your Role
- As Night Manager, you’ll be the senior leader on duty overnight—responsible for the safety, comfort, and satisfaction of every guest.
- You’ll lead the night team with calm authority, resolve issues with grace, and ensure the hotel is ready to shine come sunrise.
What You’ll Be Doing
- Oversee all hotel operations during the night shift, acting as the senior decision-maker on site.
- Support and supervise the front office, housekeeping, and security teams.
- Handle late check-ins, early departures, and guest requests with professionalism and warmth.
- Manage incidents, emergencies, and escalations with confidence and care.
- Complete night audit procedures and prepare handover reports for the day team.
- Ensure all public areas remain secure, clean, and guest-ready.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal.
Night Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at LGH Hotels. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle late check-ins or emergencies. Show us you can keep calm under pressure and lead the night team with confidence!
✨Tip Number 3
Dress the part! Even if it’s a night shift, looking sharp shows you mean business. It sets the tone for professionalism and makes a great first impression on your potential future colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features that can help you stand out from the crowd.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Night Owl Skills: When applying for the Night Manager role, make sure to highlight your experience in managing teams during late hours. We want to see how you can keep things running smoothly when the city sleeps!
Be Personable and Professional: In your application, let your personality shine through! We’re looking for someone who can handle guest requests with warmth and professionalism, so share any relevant experiences that showcase your customer service skills.
Detail Your Leadership Experience: As a Night Manager, you'll be leading the night team. Be sure to include examples of your leadership experience in your application. We want to know how you’ve successfully managed teams and resolved issues in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Night Shift Inside Out
Familiarise yourself with the unique challenges and responsibilities of a Night Manager. Understand how to handle late check-ins, manage emergencies, and ensure guest satisfaction during the quieter hours. This knowledge will show your potential employer that you're ready to take charge when the city sleeps.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be leading a team during the night shift. Prepare examples of how you've successfully managed teams or resolved conflicts in previous roles. Highlight your ability to maintain calm under pressure and inspire confidence in your team.
✨Showcase Your Customer Service Expertise
Guest satisfaction is key in hospitality. Be ready to discuss specific instances where you went above and beyond for a guest. This could include handling complaints or creating memorable experiences. Your ability to connect with guests will be crucial in this role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like dealing with an emergency or a difficult guest. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure the safety and comfort of guests during challenging times.
