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For Companies At a Glance
- Tasks: Oversee hotel operations overnight, manage staff, and ensure guest satisfaction.
- Company: Join a leading hotel dedicated to providing exceptional guest experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Experience in hospitality, strong leadership skills, and excellent customer service.
- Other info: Ideal for night owls looking to make a difference while working.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.
Responsibilities:
- Managing the night staff and ensuring that they are performing their duties to a high standard.
- Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
- Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
- Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
- Completing the nightly audit and preparing reports for senior management.
- Ensuring that all safety and security procedures are followed during the overnight shift.
- Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
- Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
- Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
- Maintaining accurate records of all overnight activities and incidents.
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Night Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network with current or former employees of the hotel to gain insights into the company culture and expectations for the Night Manager role. This can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with common challenges faced by night managers in hotels, such as handling guest complaints or emergency situations. Being prepared with examples of how you've successfully managed similar situations can set you apart.
✨Tip Number 3
Demonstrate your leadership skills by discussing any relevant experience managing teams, especially during high-pressure situations. Highlighting your ability to motivate and guide staff will resonate well with hiring managers.
✨Tip Number 4
Research the hotel's safety and security protocols and be ready to discuss how you would implement and uphold these standards during your shift. Showing that you prioritise guest safety will make a strong impression.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly any night management roles. Emphasise your leadership skills and customer service experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to handle overnight operations. Mention specific examples of how you've successfully managed staff and dealt with guest issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to safety and security procedures, as well as your ability to remain calm under pressure. These are crucial for the Night Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a managerial position.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Night Manager, you'll be responsible for managing the night staff. Be prepared to discuss your previous leadership experiences and how you've successfully guided teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
Excellent customer service is key in this role. Share specific examples of how you've handled guest requests or resolved issues in the past, highlighting your friendly and professional demeanor.
✨Prepare for Emergency Scenarios
Since handling emergencies is part of the job, think about potential scenarios you might face during your shift. Be ready to explain how you would respond to various situations, showcasing your calmness and composure.
✨Understand Hotel Operations
Familiarise yourself with the different departments within a hotel and how they interact during the night shift. Being able to discuss how you would ensure smooth operations across front desk, security, housekeeping, and maintenance will impress your interviewers.
