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For Companies At a Glance
- Tasks: Lead the night team, ensuring guest satisfaction and smooth hotel operations.
- Company: Join LGH Hotels Management, a dynamic leader in the hospitality industry.
- Benefits: Enjoy employee discounts, wellbeing support, and free meals on duty.
- Why this job: Be the key player in creating unforgettable experiences for guests at night.
- Qualifications: Experience in hotel management and strong decision-making skills required.
- Other info: Flexible overnight shifts with opportunities for career growth in a unique hotel environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Night Manager role at LGH Hotels Management Ltd
The Opportunity: When the city sleeps, our hotel awakens in a different rhythm—quiet, elegant, and full of possibility. We’re looking for a confident and capable Night Manager to take the reins after dark, ensuring our guests experience seamless luxury and our operations run like clockwork.
Your Role
As Night Manager, you’ll be the senior leader on duty overnight—responsible for the safety, comfort, and satisfaction of every guest. You’ll lead the night team with calm authority, resolve issues with grace, and ensure the hotel is ready to shine come sunrise.
What You’ll Be Doing
- Oversee all hotel operations during the night shift, acting as the senior decision-maker on site.
- Support and supervise the front office, housekeeping, and security teams.
- Handle late check-ins, early departures, and guest requests with professionalism and warmth.
- Manage incidents, emergencies, and escalations with confidence and care.
- Complete night audit procedures and prepare handover reports for the day team.
- Ensure all public areas remain secure, clean, and guest-ready.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Proven experience in a supervisory or management role within a luxury or lifestyle hotel.
- A guest-first mindset and a reassuring, professional presence.
- Strong decision-making, communication, and problem-solving skills.
- Familiarity with night audit procedures and hotel systems.
- Flexibility to work overnight shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About Us
LGH Hotels Management is a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, located in prime locations. We are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
- Other
Industries
- Hospitality
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Night Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at LGH Hotels. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel management. Think about scenarios where you've handled guest issues or emergencies—show us how you shine under pressure!
✨Tip Number 3
Dress to impress! Even if it’s a night shift, looking sharp shows you mean business. It’s all about making a great first impression, so let your confidence radiate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Night Owl Skills: When applying for the Night Manager role, make sure to highlight your experience in managing hotel operations during the night. We want to see how you've handled late check-ins and guest requests with a calm and professional approach.
Be Guest-First: We love candidates who put guests first! In your application, share examples of how you've ensured guest satisfaction and comfort in previous roles. This will show us that you have the right mindset for our luxury hotel environment.
Demonstrate Decision-Making Prowess: As a Night Manager, you'll need to make quick decisions. Use your application to showcase your problem-solving skills and any situations where you've successfully managed incidents or emergencies. We want to know you can handle anything that comes your way!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you're keen on joining our team at LGH Hotels Management.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of LGH Hotels, especially during the night shift. Understand how the front office, housekeeping, and security teams function together. This knowledge will help you demonstrate your readiness to oversee these areas effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past situations where you've successfully resolved guest issues or emergencies. Highlight your calm authority and decision-making skills, as these are crucial for a Night Manager role. Be ready to discuss how you would handle potential scenarios that could arise during the night.
✨Emphasise Guest Experience
Since the role is all about ensuring guest satisfaction, think of ways you can enhance their experience during the night. Share ideas on how to create a warm and welcoming atmosphere, even when handling late check-ins or early departures. This will show your guest-first mindset.
✨Prepare for Night Audit Procedures
Brush up on your knowledge of night audit procedures and hotel systems. Be prepared to discuss your familiarity with these processes and how you would ensure everything runs smoothly overnight. This will demonstrate your competence and readiness for the responsibilities of the role.
