At a Glance
- Tasks: Lead the night team and ensure exceptional guest service during twilight hours.
- Company: Join a unique lifestyle hotel brand with a vibrant culture.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible shifts and opportunities for career growth in a thriving industry.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Experience in front office roles and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours.
Your Role
- Support the Night Manager in overseeing front office operations during the night shift.
- Lead and motivate the night team, including reception, concierge, and security.
- Handle late check-ins, early departures, and guest requests with warmth and efficiency.
- Assist with night audit procedures and prepare reports for the morning handover.
- Respond to incidents or emergencies with professionalism and care.
- Ensure all public areas remain secure, clean, and guest-ready.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
- A guest-first mindset and a reassuring, professional demeanour.
- Strong communication, problem-solving, and organisational skills.
- Familiarity with hotel systems and night audit procedures.
- Flexibility to work overnight shifts, weekends, and holidays.
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Assistant Front Office Manager employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your guest-first mindset and how you've handled challenges in previous roles.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for the night shift! Familiarise yourself with night audit procedures and think about how you’d handle late check-ins or emergencies. Being ready to discuss these scenarios shows you're serious about the role.
We think you need these skills to ace Night Assistant Front Office Manager
Some tips for your application 🫡
Show Your Night Owl Skills:When applying for the Night Assistant Front Office Manager role, make sure to highlight any experience you have working night shifts or in a similar environment. We want to see how you thrive when the city sleeps!
Be Personable and Professional:Your written application should reflect your guest-first mindset. Use warm and engaging language to show us that you can handle late check-ins and guest requests with ease and professionalism.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specifics of the role. Mention your familiarity with hotel systems and night audit procedures to catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Martins Lane Hotel!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Night Shift Inside Out
Familiarise yourself with the unique challenges of working overnight in a hotel. Understand the specific duties of a Night Assistant Front Office Manager, like handling late check-ins and early departures, so you can confidently discuss how your experience aligns with these responsibilities.
✨Showcase Your Guest-First Mindset
Prepare examples that highlight your commitment to exceptional guest service. Think of situations where you went above and beyond for guests, especially during night shifts, as this will demonstrate your proactive approach and ability to handle requests with warmth and efficiency.
✨Brush Up on Hotel Systems and Procedures
Make sure you're familiar with common hotel management systems and night audit procedures. Being able to discuss these topics will show that you’re not only experienced but also ready to hit the ground running in this role.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be leading a team and responding to incidents, showcasing your communication skills during the interview is crucial. Consider role-playing potential scenarios to prepare for questions about conflict resolution or team motivation.
