At a Glance
- Tasks: Lead the night team, ensuring smooth operations and guest satisfaction.
- Company: Join Crowne Plaza Manchester Airport, a vibrant and modern hotel.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Dynamic environment with opportunities for career growth in a leading hotel chain.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in a supervisory role and confidence in guest relations.
The predicted salary is between 20790 - 25410 £ per year.
Crowne Plaza Manchester Airport
Check out the hotel on our virtual tour!
The Opportunity
We’re looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night.
This role suits someone who is dependable, confident, and reassuring—able to support guests, lead colleagues, and maintain structure during overnight operations.
Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most.
Key Responsibilities
- Supervise and support the night team, ensuring duties are carried out to a high standard
- Ensure all security and safety procedures are followed throughout the night shift
- Handle guest requests, concerns, and complaints calmly and professionally
- Carry out regular security checks across the hotel
- Provide general operational support to hotel departments overnight
- Assist with light housekeeping or maintenance tasks when required
- Set up meeting rooms and public areas as needed
- Serve food and beverages to guests during the night shift
- Check guests in and out of the hotel when required
- Act as first response to incidents or emergencies, following hotel procedures
- Complete overnight reports and handover information for senior management
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- Who This Role Is For
- Remains calm, organised, and reassuring under pressure
- Enjoys leading a small team during overnight operations
- Takes pride in maintaining a safe, orderly, well-managed environment
- Is confident handling guest situations independently
- Has experience in a Night Supervisor, Night Porter, or similar hotel role
- Hotel
Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished establishment.
Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away.
The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester.
Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels.
Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes.
Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner.
For the energetic, our 24-hour Fitness Centre is available.
All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned
About Us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Night Supervisor in Manchester employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Ltd
Don't be shy about reaching out to LGH Hotels Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
