At a Glance
- Tasks: Lead the Reservations team and turn enquiries into bookings with a personal touch.
- Company: Join the Holiday Inn London Heathrow M4 J4 team as we prepare for an exciting relaunch.
- Benefits: Be part of a supportive team with growth opportunities and a chance to shape hotel culture.
- Other info: Enjoy a dynamic environment where your ideas can flourish and processes improve.
- Why this job: Make a real impact in a high-profile hotel relaunch and enhance guest experiences.
- Qualifications: Experience in hotel reservations and a passion for hospitality are key.
The predicted salary is between 30000 - 40000 € per year.
As Holiday Inn London Heathrow M4 J4 prepares to reopen, we’re building a brilliant team to bring the hotel back with energy, warmth, and standards we can be proud of. We’re looking for a Reservations Manager who loves pace, thrives on detail, and knows how to turn enquiries into bookings — while keeping service genuinely human.
What you’ll be doing:
- Driving conversion — turning calls, emails and enquiries into confirmed bookings
- Managing rates, availability and inventory with a sharp eye for detail (working closely with Revenue and Front Office)
- Keeping reservation systems accurate, tidy and up to date so reporting and decisions are always based on clean data
- Handling escalations with calm professionalism and finding solutions that protect both guest experience and revenue
- Supporting forecasting, reporting and day-to-day trading decisions through strong reservations insight
- Building great working relationships across the hotel so the guest journey is seamless from booking to check-out
What we’re looking for:
- Proven experience in hotel reservations (and ideally supervising or managing a team)
- Strong understanding of reservations standards, pace, and the importance of accuracy
- Commercial instinct — you care about conversion, not just call handling
- Comfortable working with PMS / reservations systems and reports (training can be provided where needed)
- A coaching mindset: supportive, clear, consistent, and fair
- Organised, calm under pressure, and proud of doing things properly
Why join us for the relaunch?
- Because opening (or reopening) a hotel is special. It’s a chance to shape culture, set standards, and build something people want to be part of — from day one.
- A key role in a high-profile hotel relaunch
- Real scope to improve processes and shape how reservations “feels” for guests and colleagues
- A supportive team environment with development opportunities as the hotel grows
Reservations Manager in London employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4 J4, we pride ourselves on creating a vibrant and supportive work culture that empowers our team members to thrive. As we prepare for our exciting relaunch, the Reservations Manager will play a pivotal role in shaping guest experiences while enjoying ample opportunities for personal and professional growth within a dynamic environment. Join us to be part of a journey where your contributions truly matter, and help us set new standards in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about the reopening at Holiday Inn London Heathrow. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. We want to see how you can bring energy and warmth to our team.
✨Tip Number 3
Be prepared with examples! Think of specific situations where you've turned enquiries into bookings or handled escalations with calm professionalism. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting relaunch at Holiday Inn London Heathrow.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Be Detail-Oriented:As a Reservations Manager, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so format your CV and cover letter neatly to reflect your organisational skills.
Highlight Your Experience:Don’t be shy about showcasing your previous experience in hotel reservations. We’re looking for proven skills, so mention specific achievements or challenges you've overcome in past roles that demonstrate your ability to drive conversion and manage reservations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team right from the start!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand and values. Research Holiday Inn London Heathrow M4 J4 and understand their approach to guest service. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in hotel reservations. Highlight specific examples where you successfully turned enquiries into bookings or improved processes. Use metrics if possible to demonstrate your impact.
✨Demonstrate Calmness Under Pressure
Since the role requires handling escalations and maintaining a calm demeanour, prepare scenarios where you managed stressful situations effectively. Share how you resolved issues while keeping guest satisfaction in mind.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s relaunch and the reservations process. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
