At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at our 5-star hotel.
- Company: St Martins Lane Hotel, part of Morgans Originals, known for its unique lifestyle and elegance.
- Benefits: Enjoy employee discounts, wellbeing support, free meals, and a cycle to work scheme.
- Other info: Join a dynamic team in a vibrant environment with opportunities for personal growth.
- Why this job: Be the face of hospitality and make every guest's stay memorable and stylish.
- Qualifications: Experience in front office leadership with strong communication and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
The Opportunity
At our 5‑star lifestyle hotel, the front desk is more than a check‑in point—it’s the heartbeat of the guest experience.
We’re looking for a confident, charismatic, and detail‑driven Front Office Manager to lead our front‑of‑house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
St Martins Lane Hotel, London (part of Morgans Originals)
Your Role
As Front Office Manager (maternity cover), you’ll be the face of our guest journey and the leader behind the scenes.
You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—all day and night.
- What You’ll Be Doing
- Lead and manage the front office team, including reception, concierge, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest‑first mindset and a calm, confident approach to problem solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
- Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels.
They combine elegance with a touch of chaos, creating an unexpected and bold experience.
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Front Office Manager (maternity cover) in London employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (maternity cover) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Ltd
Don't be shy about reaching out to LGH Hotels Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager (maternity cover) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
