At a Glance
- Tasks: Lead the front desk team to create unforgettable guest experiences at our luxury hotel.
- Company: Join a 5-star lifestyle hotel known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more perks.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic team.
- Why this job: Be the face of guest journeys and make a real impact in a stylish environment.
- Qualifications: Experience in front office leadership and a passion for delivering excellent service.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity
At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail-driven Front Desk Manager (Maternity Cover) to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
Your Role
As Front Desk Manager (Maternity Cover), you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.
What You’ll Be Doing
- Lead and manage the front office team, including reception, bell, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and fitness videos.
- Recipe ideas.
- Guidance on staying active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
Location
Sanderson Hotel, St Martins Lane, London – part of Morgans Originals.
Front Desk Manager (Maternity Cover) in London employer: LGH Hotels Management Ltd
At our 5-star lifestyle hotel in the heart of London, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Front Desk Manager, you will not only lead a passionate team but also enjoy a range of benefits including employee discounts, wellness support, and opportunities for personal growth within a dynamic hospitality setting. Join us to be part of a culture that celebrates excellence and fosters meaningful connections with both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Front Desk Manager role, consider visiting the hotel as a guest first. This way, you can experience the service and vibe, and it gives you great talking points during interviews.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific guest scenarios or team challenges. Practising these responses will help you shine in interviews and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Front Desk Manager (Maternity Cover) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma and warmth into your words. Remember, we’re looking for someone who can lead with charm and confidence.
Tailor Your Application:Make sure to tailor your application specifically for the Front Desk Manager role. Highlight your relevant experience in luxury or lifestyle hotels and how it aligns with our guest-first mindset. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Detail-Oriented:As a Front Desk Manager, attention to detail is key! Ensure your application is free from typos and errors. A polished application reflects your commitment to excellence and sets the tone for what we can expect from you in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to embrace our digital world!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and what makes it stand out in the luxury market. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Desk Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight your ability to inspire and train others.
✨Demonstrate a Guest-First Mindset
Be ready to discuss how you prioritise guest experiences. Think of specific instances where you've gone above and beyond for a guest or handled a difficult situation with empathy. This will illustrate your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice responses to common situations, like handling an upset guest or coordinating with other departments. This will help you think on your feet during the interview.
