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For Companies At a Glance
- Tasks: Ensure smooth hotel operations during the night, manage guest requests, and maintain safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, parking, and wellness support.
- Why this job: Be part of a dynamic team shaping the future of hospitality while gaining valuable experience.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm demeanour under pressure.
- Other info: Flexible hours with opportunities for growth in a vibrant work environment.
The predicted salary is between 20000 - 30000 £ per year.
The Opportunity
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You’ll Do
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel Liverpool Inn is located on Mount Pleasant in Liverpool City Centre.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Liverpool employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Night Team Member position!
✨Tip Number 2
Practice your interview skills! Get comfortable with common questions related to guest services and safety procedures. We recommend doing mock interviews with a friend to boost your confidence.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for the role shines through. A friendly, professional demeanour can set you apart from other candidates.
✨Tip Number 4
Stay flexible! The hospitality industry often requires adaptability, especially during night shifts. Highlight your willingness to work evenings and weekends when you chat with potential employers.
We think you need these skills to ace Nights Team Member in Liverpool
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience in hotels or similar environments. We want to see how your skills match up with what we need for the Night Team Member role!
Be Personable: Remember, excellent customer service is key! Use a friendly tone in your application to show us that you can connect with guests and handle requests professionally. We love a good personality!
Detail Your Skills: Make sure to mention your strong communication skills and your understanding of safety procedures. We’re looking for someone who can stay calm under pressure, so give us examples of how you've done this before.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us at LGH Hotels Management.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Night Shift Inside Out
Familiarise yourself with the specific duties of a Night Team Member. Understand guest services, safety procedures, and emergency responses. This will show your potential employer that you’re not just interested in the role but are also prepared to handle the responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially during challenging situations. Highlight how you managed guest requests or resolved issues, as this is crucial for a role that revolves around guest satisfaction.
✨Demonstrate Your Calm Under Pressure
Think of scenarios where you had to remain composed in high-pressure situations. Be ready to discuss these during the interview, as the ability to stay calm is essential for a Night Team Member, especially when dealing with emergencies or unexpected challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations during the night shift. Inquire about team dynamics, safety protocols, or how they handle emergencies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
