At a Glance
- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Liverpool Inn, part of the Best Western collection, known for its supportive culture.
- Benefits: Employee discounts, health support, pension scheme, and free meals on duty.
- Other info: Great opportunity for hands-on leaders looking to grow in the hospitality industry.
- Why this job: Lead a passionate team and make a real impact in a dynamic environment.
- Qualifications: Experience in hospitality management and a passion for team development.
The predicted salary is between 30000 - 35000 £ per year.
A multi-departmental Management role, working with the Operations Manager and General Manager, helping to deliver key metrics for the hotel.
The Opportunity
Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day‑to‑day hotel operation and ensuring consistently high standards across the business. This is a truly hands‑on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well‑rounded understanding of how the hotel functions as a whole. You’ll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.
What You’ll Be Responsible For:
- Supporting the General Manager in overseeing all hotel operations
- Working hands‑on across departments to ensure smooth, efficient and guest‑focused service delivery
- Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
- Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
- Taking ownership of team engagement, training and ongoing development
- Leading by example to uphold high standards across all areas of the property
- Helping to create a positive, well‑organised culture where guests and colleagues feel valued
Benefits:
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Pension Scheme
- Free meals on duty
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit
Who This Role Is For:
- An established Head of Department ready to take their first step into a broader management role
- Enjoys being hands‑on and visible, leading from the front rather than behind the scenes
- Is a natural people‑person who gains satisfaction from helping others grow and succeed
- Thrives in environments where learning, variety and development are encouraged
- Wants exposure to all areas of hotel operations to build confidence and capability
- Is motivated by responsibility, trust and the chance to make a real impact
- Understands that great leadership starts with connection, clarity and care
Hotel Liverpool Inn is an 81 bedroom hotel based in Liverpool City Centre.
Hospitality Service Manager in Liverpool employer: LGH Hotels Management Ltd
At Liverpool Inn Sure Hotel Collection by Best Western, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Our commitment to employee growth is evident through hands-on training opportunities across all hotel operations, ensuring that our team members feel valued and empowered to deliver outstanding guest experiences. With competitive benefits such as generous discounts, a comprehensive Employee Assistance Programme, and a focus on work-life balance, we create a culture where every team member can thrive in the heart of Liverpool City Centre.
