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For Companies At a Glance
- Tasks: Welcome guests with a smile and provide exceptional hospitality service.
- Company: Join LGH Hotels Management, a leading name in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, wellness support, free meals, and a cycle to work scheme.
- Why this job: Be part of a people-centric culture that values your unique personality and creates memorable experiences.
- Qualifications: Experience in hotel front desk roles and supervisory experience preferred; excellent communication skills required.
- Other info: Work at Crowne Plaza Birmingham NEC, close to major attractions and transport links.
The predicted salary is between 28800 - 43200 £ per year.
Hospitality Service Supervisor – Front Office
Join to apply for the Hospitality Service Supervisor – Front Office role at LGH Hotels Management Ltd
Hospitality Service Supervisor – Front Office
1 day ago Be among the first 25 applicants
Join to apply for the Hospitality Service Supervisor – Front Office role at LGH Hotels Management Ltd
Crowne Plaza Birmingham NEC
Check out the hotel on our virtual tour!
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel\’s facilities, all while offering professional, friendly, and engaging service.
What You\’ll Do
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
- Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest\’s stay special.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- YOU will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Industries
Hospitality
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Hospitality Service Supervisor - Front Office employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor - Front Office
✨Tip Number 1
Familiarise yourself with the Crowne Plaza Birmingham NEC and its offerings. Understanding the hotel's facilities and services will help you engage with guests more effectively during your interactions.
✨Tip Number 2
Showcase your supervisory skills by preparing examples of how you've successfully led a team in a busy environment. Be ready to discuss specific situations where you enhanced guest experiences or resolved conflicts.
✨Tip Number 3
Brush up on your IT skills, especially with Opera and Delphi systems. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Emphasise your positive and engaging personality during any interviews or discussions. The hospitality industry thrives on excellent customer service, so showcasing your enthusiasm for making guests smile is key.
We think you need these skills to ace Hospitality Service Supervisor - Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your skills in customer service and communication, as these are crucial for the Hospitality Service Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your positive attitude and professionalism.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as IT proficiency, experience with hotel management systems like Opera or Delphi, and your ability to handle guest inquiries effectively.
Showcase Your Personality: Since the role requires a positive and engaging demeanor, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for joining LGH Hotels Management and contributing to their people-centric culture.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Communication Skills
As a front office supervisor, excellent communication is key. Prepare to discuss how you handle guest inquiries and complaints, and be ready to showcase your ability to engage positively with both guests and team members.
✨Dress to Impress
Since you'll be the face of hospitality, ensure you present yourself professionally. Choose an outfit that reflects the hotel's standards and shows that you take pride in your appearance.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to learn about the Crowne Plaza Birmingham NEC and its facilities. Being knowledgeable about the hotel will help you answer questions confidently and show your genuine interest in the role.