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For Companies At a Glance
- Tasks: Welcome guests with a smile and handle check-ins professionally.
- Company: Join LGH Hotels Management, part of Best Western, with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a people-centric culture that values your unique personality.
- Qualifications: Experience in hotel front desk and supervisory roles preferred.
- Other info: Work in a stunning Victorian hotel with modern interiors in central Carlisle.
The predicted salary is between 24000 - 36000 £ per year.
Carlisle Station Hotel, Sure Collection By Best Western
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.
What You'll Do
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
- Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- You will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Supervisor – Front Office employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor – Front Office
✨Tip Number 1
Familiarise yourself with the Carlisle Station Hotel and its unique offerings. Understanding the hotel's history, architecture, and services will help you engage more effectively with guests and demonstrate your passion for the role.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in person or over the phone. Being warm and approachable is key in hospitality, so practice positive communication techniques to make a lasting impression.
✨Tip Number 3
Highlight your supervisory experience by preparing examples of how you've successfully led a team in a busy environment. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 4
Brush up on your IT skills, especially with systems like Opera and Delphi. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running in this role.
We think you need these skills to ace Hospitality Service Supervisor – Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your skills in customer service, communication, and IT proficiency, as these are crucial for the Hospitality Service Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your positive attitude and professionalism.
Highlight Relevant Skills: In your application, clearly outline your experience with hotel management systems like Opera and Delphi. Also, mention your excellent numeracy and IT skills, as these are important for the role.
Showcase Your Personality: Since the company values a people-centric culture, let your personality shine through in your application. Use a friendly and engaging tone to reflect your suitability for a front-facing role in hospitality.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Communication Skills
As a front office supervisor, excellent communication is key. Prepare to discuss how you handle guest inquiries and complaints, and be ready to role-play scenarios to showcase your ability to engage positively with both guests and team members.
✨Highlight Your Supervisory Experience
Be prepared to talk about your supervisory experience in detail. Discuss how you've motivated your team, managed conflicts, and ensured high standards of service, as these are crucial for the role.
✨Dress to Impress
Since you'll be the face of hospitality, make sure to dress professionally for the interview. A polished appearance will reflect your understanding of the importance of presentation in the hospitality industry.