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For Companies At a Glance
- Tasks: Work across various hotel departments, ensuring exceptional guest service and smooth operations.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and flexible working hours.
- Why this job: Be part of a dynamic team dedicated to creating memorable guest experiences.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Perfectly located Holiday Inn Edinburgh offers a vibrant work environment with great career growth.
The predicted salary is between 8000 - 12000 £ per month.
Apply to the Hospitality Service Expert role at LGH Hotels Management Ltd. Location: Holiday Inn Edinburgh.
The Opportunity
Join Our Team in a Truly Flexible Role! Are you ready for a dynamic and versatile position? We are looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it’s Reception, Conference & Events, Restaurant and Bar, or Housekeeping.
Responsibilities
- Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
- Ensure guests always receive top-notch service and that all aspects of the hotel are maintained to the highest standard.
- Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.
Why Join Us?
Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you’re ready for a flexible and dynamic role, we want to hear from you!
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
- Shopping discounts for groceries, fashion, travel, utilities, days out and holidays.
- Eye care.
- Free legal and money advice.
- Counseling sessions.
- Hospital and death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward and recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Proven experience in a customer-facing role such as F&B, reception, meeting & events, housekeeping, ideally within the hospitality sector.
- Excellent numeracy and literacy skills.
- Excellent oral and written communication skills.
- Strong problem-solving skills and attention to detail, with the ability to work under pressure.
- Strong organisational and planning skills and ability to prioritise appropriately.
- Fully flexible with working hours/shifts.
- Can-do attitude.
- Good understanding of the English language.
Hotel
The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests. The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna and spa to help you relax and unwind.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Expert employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Expert
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the different departments and services offered. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They might give you insider tips or even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your flexibility! In your conversations, highlight your ability to adapt to different roles within the hotel. Share examples of how you've successfully juggled multiple tasks in previous jobs.
✨Tip Number 4
Prepare for situational questions! Think about how you'd handle various scenarios in hospitality, like dealing with a difficult guest or managing a busy shift. This will help you stand out during interviews.
We think you need these skills to ace Hospitality Service Expert
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Hospitality Service Expert role. Highlight your relevant experience in customer service and how it aligns with our dynamic hotel operations. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand—this shows your communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research LGH Hotels Management and the Holiday Inn Edinburgh specifically. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Flexibility
Since the role requires you to work across various departments, be prepared to discuss your adaptability. Think of examples from your past experiences where you successfully handled multiple tasks or stepped into different roles. Highlighting your can-do attitude will resonate well with the interviewers.
✨Emphasise Customer Service Skills
As a Hospitality Service Expert, exceptional customer service is key. Prepare to share specific instances where you went above and beyond for a guest or resolved a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in contributing positively to the team and the hotel’s success.