At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant team at Holiday Inn Edinburgh, part of LGH Hotels Management.
- Benefits: Enjoy employee discounts, free meals, and access to health support programmes.
- Other info: Perfect opportunity for those looking to grow in the exciting hospitality industry.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Great communication skills and a passion for hospitality are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.
You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities- Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
This Role Is Ideal For Someone Who:
- Enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest‑facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Guest-Focused Front Desk Associate employer: LGH Hotels Management Ltd
At Holiday Inn Edinburgh, we pride ourselves on fostering a welcoming and supportive work environment where every team member plays a crucial role in delivering exceptional guest experiences. With a range of benefits including employee discounts, a comprehensive health programme, and opportunities for career growth within our expanding hotel portfolio, we are committed to your professional development and well-being. Join us in a vibrant location that not only offers stunning views but also a chance to be part of a dynamic team dedicated to hospitality excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Focused Front Desk Associate
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a warm greeting or handling a tricky situation, being clear and confident will help you connect with guests. Remember, a friendly smile goes a long way in making someone feel welcome.
✨Tip Number 3
Show off your teamwork skills! Collaborate with your colleagues across different departments to ensure everything runs smoothly. A well-coordinated effort means happier guests and a more enjoyable work environment for all of us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show your enthusiasm for joining our team. Plus, we love seeing candidates who are genuinely excited about working with us at Holiday Inn Edinburgh!
We think you need these skills to ace Guest-Focused Front Desk Associate
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how much you enjoy making guests feel welcome.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've made guests feel valued in previous roles or situations, as this will resonate with us at Holiday Inn Edinburgh.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Stick to the point and ensure you cover all the key responsibilities mentioned in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Edinburgh and familiarise yourself with its amenities and services. This will not only show your genuine interest in the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Front Desk Associate, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully handled guest inquiries or resolved issues. Highlight your calm approach and positive attitude, as these are key traits for this role.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does great hospitality mean to you?'. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with other departments, be ready to discuss how you’ve collaborated with colleagues in the past. Share specific examples that demonstrate your ability to contribute to a supportive workplace culture.
