LGH Hotels Management Ltd is seeking an Assistant Guest Experience Manager for Holiday Inn London Heathrow M4J4. You’ll lead the Arrivals Lounge, coaching a frontline team to deliver welcoming, memorable stays and to drive seamless guest journeys from arrival to departure.
You’ll champion self check-in, manage reception operations, and bring energy to hospitality spaces like Starbucks and retail, ensuring consistent brand standards and guest satisfaction.
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Guest Experience Lead: Arrivals Lounge & Service employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional guest experiences. With our hotel undergoing an exciting transformation set to reopen in September 2026, employees will benefit from growth opportunities in a vibrant setting that values collaboration and personal development. Join us to be part of a team that prioritises warmth, professionalism, and the satisfaction of creating memorable stays for our guests.
