At a Glance
- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join LGH Hotels Management, a growing hospitality leader with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, shopping perks, wellness support, and more!
- Other info: Located in vibrant Glasgow, our hotel features modern amenities and a fantastic team culture.
- Why this job: Make a real impact on guest experiences in a supportive and dynamic environment.
- Qualifications: Previous hotel reception experience preferred; strong leadership and communication skills required.
The predicted salary is between 27000 - 42000 £ per year.
Glasgow Argyle Hotel, Signature Collection by Best Western
The Opportunity
We are seeking an experienced and motivated Hotel Reception Supervisor to join our Front Office team. This is a key, hands‑on leadership role where you will support the smooth running of the reception desk while helping both guests and colleagues feel confident, supported and well cared for.
As a visible and approachable presence at the front of the hotel, you will lead the reception team by example, setting clear standards and creating a calm, positive environment. Your focus will be on ensuring guests receive a warm, seamless experience, while the team feels motivated, organised and able to perform at their best.
Key Responsibilities
- Supervise the daily operation of the hotel reception, ensuring consistently high standards of service and professionalism
- Support, guide and motivate the reception team, helping colleagues feel confident, capable and engaged
- Coordinate effectively with departments such as Reservations, Housekeeping and Maintenance to ensure a smooth guest journey
- Handle guest complaints and enquiries calmly and professionally, ensuring positive and timely resolutions
- Monitor occupancy levels and support effective staffing to meet operational and commercial needs
- Ensure accurate billing and payment processes are followed consistently
- Support the hotel’s online reputation by responding appropriately to guest reviews and feedback
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who Is This Role For?
This Role Is Ideal For Someone Who
- Has experience in a hotel reception or front office role and is ready to step into a supervisory position
- Enjoys supporting and guiding others while remaining hands‑on in service delivery
- Leads naturally through calm communication, professionalism and example
- Understands that confident teams create positive guest experiences
- Is comfortable balancing operational responsibilities with people‑focused leadership
- Takes pride in maintaining standards, solving problems and supporting guest satisfaction
- Values teamwork, collaboration and clear communication across departments
If you are someone who enjoys being a steady, supportive presence at the heart of the hotel, helping guests feel welcome while enabling your team to succeed, this Hotel Reception Supervisor role could be an excellent next step.
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self‑catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Supervisor in Glasgow employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Glasgow
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the Glasgow Hotel's unique features and offerings will help you stand out during interviews, as you can demonstrate your enthusiasm and understanding of what makes the hotel special.
✨Tip Number 2
Network within the hospitality industry. Attend local events or join online groups related to hotel management. Building connections can provide valuable insights and potentially lead to referrals for the Reception Supervisor role.
✨Tip Number 3
Prepare for situational interview questions. As a Reception Supervisor, you'll need to handle various scenarios, from guest complaints to team management. Practising your responses to these situations can help you convey your problem-solving skills effectively.
✨Tip Number 4
Showcase your leadership style. Be ready to discuss how you motivate and support your team. Providing examples of past experiences where you've successfully led a team will demonstrate your capability for the role.
We think you need these skills to ace Reception Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel reception or front office roles. Emphasise any supervisory experience and showcase your leadership skills, as these are key for the Reception Supervisor position.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your commitment to exceptional customer service. Mention specific examples of how you've successfully managed teams or resolved guest complaints in the past.
Highlight Relevant Skills:In your application, clearly outline your communication, problem-solving, and team management skills. These are crucial for the role, so provide concrete examples of how you've demonstrated these abilities in previous positions.
Show Enthusiasm for the Company:Research LGH Hotels Management Ltd and mention why you want to work specifically for them. Highlight their values and how they align with your own, showing that you're genuinely interested in being part of their team.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team in the past. Share specific examples of how you’ve inspired others to deliver exceptional customer service.
✨Demonstrate Problem-Solving Abilities
Handling guest complaints is a key part of the role. Think of a few challenging situations you've faced in previous jobs and explain how you resolved them. This will show your potential employer that you can handle pressure and think on your feet.
✨Know the Hotel and Its Services
Familiarise yourself with LGH Hotels Management and the Glasgow Argyle Hotel specifically. Understand their services, values, and what sets them apart from other hotels. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the position.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the hotel’s operations, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
