At a Glance
- Tasks: Oversee daily operations, manage staff schedules, and ensure guest satisfaction.
- Company: Glasgow Argyle Hotel is part of the Signature Collection by Best Western.
- Benefits: Enjoy employee discounts, a 24/7 Employee Assistance Programme, and free meals on duty.
- Other info: The position is based in Glasgow, providing a dynamic work atmosphere.
- Why this job: This role offers a chance to lead a motivated team in a vibrant leisure environment.
- Qualifications: Experience in supervising teams and a focus on customer service are essential.
The predicted salary is between 29080 - 32000 £ per year.
We are seeking an experienced, confident and people‑focused Leisure Club Supervisor to support the day‑to‑day running of our leisure club. This role plays a key part in ensuring guests enjoy a safe, welcoming and well‑organised experience, while team members feel supported, motivated and clear in their roles.
What You’ll Be Responsible For:
- Overseeing the day‑to‑day operations of the leisure club, ensuring smooth and efficient service delivery.
- Managing staff schedules to ensure appropriate cover and a balanced team presence.
- Supporting the upkeep of the club, ensuring facilities and equipment are safe, clean and in good working order.
- Providing visible, supportive leadership to the leisure team, helping them feel motivated, confident and engaged.
- Delivering excellent customer service and responding to guest queries or concerns in a calm, professional and solution‑focused way.
- Supporting the development and delivery of marketing and promotional activities to attract and retain members.
- Leading regular team briefings to share updates, reinforce standards and encourage open communication.
- Ensuring strict adherence to health and safety procedures, protecting the wellbeing of guests and colleagues at all times.
- Assisting with the recruitment, onboarding and training of new team members.
- Providing regular feedback and reports to the Leisure Club Manager on performance, standards and guest experience.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme for support and advice.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – 100's of discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work schemes to help employees save money and keep fit.
Who This Role Is For:
- Enjoys being a visible presence on the floor and supporting others day‑to‑day.
- Understands that positive guest experiences come from calm, clear and supportive leadership.
- Is confident supervising people while remaining approachable and fair.
- Can balance operational tasks with people‑focused responsibilities.
- Communicates clearly and adapts their approach to different situations and personalities.
- Stays organised and calm when the environment is busy.
- Takes pride in maintaining standards and supporting a welcoming, safe environment.
- Is looking to progress their career within leisure, hospitality or wellbeing environments.
Leisure Club Supervisor in Glasgow employer: LGH Hotels Management Ltd
Join the Glasgow Argyle Hotel, where you can enjoy enviable employee discounts and a supportive work culture. The hotel is committed to providing excellent guest experiences while ensuring team members feel valued and engaged. Located in the heart of Glasgow, it offers a vibrant setting for career growth in hospitality.
We think you need these skills to ace Leisure Club Supervisor in Glasgow
Leadership Skills
Customer Service
Staff Management
Health and Safety Compliance
Organisational Skills
Communication Skills
Problem-Solving Skills
