At a Glance
- Tasks: Lead the Front Office team to create an exceptional guest experience from check-in to check-out.
- Company: The Glasgow Hotel, part of the Signature Collection by Best Western.
- Benefits: Employee discounts, health support, free meals, and a pension scheme.
- Other info: Dynamic environment in a vibrant location with excellent career growth opportunities.
- Why this job: Make a meaningful impact in hospitality while leading a motivated team.
- Qualifications: Experience in Front Office management with strong leadership and communication skills.
The Opportunity
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check‑in to check‑out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs.
Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest’s individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.
Key Responsibilities
- Lead, motivate and support the Front Office team to deliver a warm, consistent and high‑quality guest experience
- Ensure all front desk operations — including check‑in, check‑out and billing — are completed accurately, efficiently and calmly
- Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies
- Work collaboratively with other hotel departments to ensure a joined‑up, seamless experience for guests
- Review guest feedback and use it constructively to improve service and strengthen the guest journey
- Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles
- Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who Is This Role For?
If you are someone who believes strong leadership, emotional intelligence and genuine care are at the heart of exceptional hospitality, this role will give you the opportunity to thrive.
This Role Is Ideal For Someone Who
- Is an experienced Front Office professional ready to lead with confidence, empathy and clarity
- Enjoys bringing structure and calm to busy, guest‑focused environments
- Naturally supports and motivates others, helping people feel secure, valued and capable in their work
- Understands that great guest service starts with a well‑supported, engaged team
- Communicates clearly and positively, even when handling pressure or resolving challenges
- Takes pride in creating welcoming, well‑run spaces where guests and colleagues feel looked after
- Wants to make a meaningful impact in a role that balances operational excellence with human connection
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self‑catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15‑meter swimming pool, a gym, and beauty treatment rooms.
