At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience while providing excellent support.
- Company: Join the friendly team at Holiday Inn Cambridge, where hospitality shines.
- Benefits: Enjoy employee discounts, health benefits, free meals, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a vibrant hotel setting.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Use the hotel reservation system accurately, maintaining up‑to‑date guest information
- Work closely with colleagues across the hotel to support a seamless guest experience
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG Employee Room Benefit Programme across their global portfolio (T&Cs apply)
- Access to 24/7 Employee Assistance Programme for support and advice
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes – 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Pension Scheme
- Free meals on duty
- Cycle to Work schemes from Halfords
Who Is This Role For?
- Enjoys working with people and takes pride in making others feel welcome and comfortable
- Communicates clearly and positively, both face‑to‑face and in writing
- Stays calm, organised and focused in a busy, guest‑facing environment
- Has good computer skills and enjoys working with systems and processes
- Pays close attention to detail and values accuracy
- Brings a positive, professional attitude and enjoys being part of a supportive team
- Is passionate about hospitality and delivering genuinely caring guest experiences
Full Time Receptionist employer: LGH Hotels Management Ltd
At Holiday Inn Cambridge, we pride ourselves on fostering a vibrant and supportive work culture that values every team member's contribution. As a Full Time Receptionist, you will enjoy competitive benefits including employee discounts across our hotel portfolio, access to a 24/7 Employee Assistance Programme, and opportunities for personal growth within the hospitality industry. Join us in creating memorable experiences for our guests while being part of a dedicated team that truly cares about your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special offers. This way, when you chat with guests, you can provide them with all the info they need to feel right at home.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's entire stay. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! The reception area can get busy, so practice staying organised and focused. Use techniques like deep breathing or quick breaks to keep your cool when things heat up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Full Time Receptionist
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! Share experiences where you've made someone feel welcome or gone the extra mile to help a guest. We love seeing that genuine passion!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Highlight Your People Skills:Since this role is all about making connections, make sure to emphasise your communication skills. Share examples of how you've handled guest enquiries or resolved issues in a friendly manner. We want to know how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to explore the Holiday Inn Cambridge website and even do their virtual tour. Familiarise yourself with the hotel’s facilities, services, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Warm Welcome
As a receptionist, your first impression is crucial. Practice how you would greet guests warmly and professionally. You might even want to rehearse common check-in scenarios with a friend or family member to get comfortable with the process and ensure you convey a friendly attitude.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively handled guest inquiries or resolved issues in the past. Think about times when you’ve had to stay calm under pressure and how you managed to keep guests informed and reassured.
✨Highlight Your Team Spirit
The job requires working closely with colleagues, so be ready to discuss your experience in team settings. Share specific examples of how you’ve collaborated with others to enhance guest experiences or streamline processes, demonstrating that you’re a supportive team player.
