Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for guests, delivering exceptional service and managing communications.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels across the country.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and opportunities for professional growth.
- Why this job: Thrive in a dynamic environment where your contributions matter and create memorable guest experiences.
- Qualifications: Previous customer-facing experience, strong communication skills, and a friendly personality are essential.
- Other info: Flexible availability is required, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Front Office - Team Member (Full Time) employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office - Team Member (Full Time)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the unique features of The Queen at Chester Hotel, such as its rich history and amenities, will help you engage with guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a retail environment, gaining hands-on experience will prepare you for the fast-paced nature of the front office role.
✨Tip Number 3
Network with current employees or professionals in the hospitality industry. They can provide valuable insights about the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be flexible with your availability. Highlighting your willingness to work weekends and holidays can make you a more attractive candidate, as the hospitality industry often requires staff during peak times.
We think you need these skills to ace Front Office - Team Member (Full Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as communication and multitasking.
Showcase Your Soft Skills: In your application, highlight soft skills like teamwork, adaptability, and problem-solving. These are crucial for a Front Office Team Member role, so provide examples of how you've demonstrated these in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your friendly and welcoming personality.
✨Familiarise Yourself with the Hotel
Before the interview, research LGH Hotels Management and The Queen at Chester Hotel. Understanding their values, services, and unique offerings will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Your Multitasking Ability
The role requires handling multiple tasks simultaneously. Be ready to discuss how you've managed competing priorities in previous jobs, especially in fast-paced environments, to illustrate your capability to thrive under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and growth potential within the company. This not only shows your enthusiasm for the position but also helps you assess if the hotel aligns with your career goals.
