At a Glance
- Tasks: Deliver exceptional service and create memorable guest experiences at our hotel.
- Company: Join LGH Hotels Management, part of the Signature Collection by Best Western.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Great career growth opportunities in the exciting hospitality industry.
- Why this job: Be the first impression for guests and thrive in a dynamic environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
Overview
London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western is hiring a Front Office Team Member. As the first point of contact for our guests, you will help create memorable and seamless guest experiences.
Responsibilities
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio
- Shopping discounts for groceries, fashion, travel, utilities, days out, and holidays
- Eye care, free legal & money advice, and counseling sessions
- Hospital & death benefit plans, cycle to work scheme
- Wellbeing resources, fitness videos, and healthy living tips
- 24/7 advice and support line, team rewards & recognition
- Free meals on duty and free parking
About Us
LGH Hotels Management owns a growing portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are a dynamic team shaping the future of the UK hospitality industry.
Location and Hotel Details
The London Croydon Aerodrome Hotel, part of the Signature Collection by Best Western, has an excellent location with easy access to central London (12 miles away) and 15 minutes by train from East Croydon Station. The hotel features 110 bedrooms, a wedding venue for up to 130 guests, and five meeting rooms accommodating up to 170 delegates.
Front Office Team Member in Croydon employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment at the London Croydon Aerodrome Hotel. As a Front Office Team Member, you'll enjoy numerous benefits including employee discounts across our hotel portfolio, professional development opportunities, and a strong focus on wellbeing, all while being part of a team that values your contributions in creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Croydon
✨Tip Number 1
Get to know the hotel! Research the London Croydon Aerodrome Hotel and its services. This way, when you walk in for your interview, you can show off your knowledge and passion for the place, making a great first impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front Office Team Member and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at LGH Hotels Management. Don’t miss out on this chance!
We think you need these skills to ace Front Office Team Member in Croydon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Application:Make sure to customise your application for the Front Office Team Member role. Highlight any relevant experience in customer-facing roles and mention specific skills that match what we’re looking for, like communication and multitasking.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at LGH Hotels Management!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the London Croydon Aerodrome Hotel. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing complaints, and working in a team. Practising your responses will help you articulate your thoughts clearly and show that you're ready for the fast-paced environment of hospitality.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only reflects your understanding of the industry standards but also shows respect for the opportunity you're being given.
