The Opportunity
At our 5‑star lifestyle hotel, the front desk is more than a check‑in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail‑driven Front Office Manager to lead our front‑of‑house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
St Martins Lane Hotel, London (part of Morgans Originals)
Your Role
As Front Office Manager (maternity cover), you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—all day and night.
What You’ll Be Doing
- Lead and manage the front office team, including reception, concierge, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest‑first mindset and a calm, confident approach to problem solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
Front Office Manager (maternity cover) employer: LGH Hotels Management Ltd
At LGH Hotels Management Ltd, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Leisure Club Assistant Manager at the Holiday Inn Bristol - Filton, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment dedicated to delivering exceptional member experiences. Join us in a location that not only offers a dynamic workplace but also a chance to make a meaningful impact in the lives of our members and staff alike.
