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For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest service and streamline operations.
- Company: Join LGH Hotels Management, a growing portfolio of 42 hotels across the UK.
- Benefits: Enjoy employee discounts, wellness support, free meals, and more!
- Why this job: Make a memorable impact on guests while developing your career in hospitality.
- Qualifications: 3+ years in hotel management, strong leadership, and excellent communication skills required.
- Other info: Located near Festival Park, with easy access to London and a picturesque lakeside garden.
The predicted salary is between 28800 - 43200 £ per year.
Are you a highly motivated and experienced professional ready to lead our hotel's Front Office team? We're looking for a dynamic Front Office Manager to ensure our guests receive exceptional service from check-in to check-out.
What You'll Do
- Lead with Excellence: Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
- Oversee Operations: Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
- Streamline Processes: Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
- Coordinate Seamlessly: Work closely with other hotel departments to provide a seamless guest experience.
- Enhance Guest Satisfaction: Monitor guest feedback and implement changes to continuously improve service.
- Train & Develop: Train new team members and provide ongoing training to enhance the skills of all team members.
- Drive Success: Develop and implement strategies to increase revenue and occupancy.
Why Join Us
- Impactful Role: Play a crucial role in ensuring every guest has a memorable stay.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Minimum of 3 years of experience in a similar role within the hotel industry.
- Strong leadership and management skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively.
- Proficient in hotel management software, such as Opera or Fidelio.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong analytical and problem-solving skills.
- Proven track record in achieving revenue targets and improving guest satisfaction.
- Flexibility to work varying schedules including weekends and holidays.
If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.
We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.
The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel management software mentioned in the job description, like Opera or Fidelio. Having hands-on experience or even completing a short online course can give you an edge during interviews.
✨Tip Number 2
Research the Holiday Inn Basildon and its unique offerings, such as the lakeside garden and conference facilities. Being knowledgeable about the hotel will help you demonstrate your enthusiasm and fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlighting your leadership skills and ability to motivate others will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of LGH Hotels Management on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in front office roles. Emphasise your leadership skills and any achievements related to guest satisfaction and revenue targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Front Office Manager role. Mention specific examples of how you've successfully led teams and improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency with hotel management software like Opera or Fidelio. Also, mention your ability to handle guest complaints effectively and your strong analytical skills.
Showcase Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your willingness to work weekends and holidays. This shows your commitment to the role and the team.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, motivating staff, and resolving conflicts. Share specific examples of how you've successfully led a team in the past.
✨Know the Hotel Operations Inside Out
Familiarise yourself with the front desk operations, including check-in, check-out, and billing processes. Understanding hotel management software like Opera or Fidelio will give you an edge. Be ready to explain how you would streamline these processes for efficiency.
✨Emphasise Guest Satisfaction
Highlight your commitment to enhancing guest experiences. Prepare to discuss how you've handled guest complaints effectively and any strategies you've implemented to improve service based on feedback. This shows that you prioritise guest satisfaction.
✨Demonstrate Problem-Solving Skills
The ability to think on your feet is crucial in hospitality. Be ready to share examples of challenges you've faced in previous roles and how you resolved them. This will showcase your analytical skills and ability to work well under pressure.
