At a Glance
- Tasks: Lead the front desk team to create unforgettable guest experiences at our luxury hotel.
- Company: Join a 5-star lifestyle hotel known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy employee discounts, free meals, wellness support, and a range of perks.
- Other info: Flexible shifts in a dynamic environment with opportunities for personal growth.
- Why this job: Be the face of guest journeys and inspire a team to deliver top-notch service.
- Qualifications: Experience in front office leadership with a passion for hospitality and problem-solving.
The predicted salary is between 30000 - 40000 € per year.
The Opportunity
At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail-driven Front Desk Manager (Maternity Cover) to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
Your Role
As Front Desk Manager (Maternity Cover), you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.
What You’ll Be Doing
- Lead and manage the front office team, including reception, bell, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and fitness videos.
- Recipe ideas.
- Guidance on staying active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
Location: Sanderson Hotel, St Martins Lane, London – part of Morgans Originals.
Front Desk Manager (Maternity Cover) employer: LGH Hotels Management Ltd
At our 5-star lifestyle hotel, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Front Desk Manager, you will not only lead a passionate team but also enjoy a range of benefits including employee discounts, wellness support, and opportunities for personal growth in the heart of London. Join us to be part of a culture that celebrates excellence and fosters meaningful connections with both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your charisma shine through. Remember, they’re looking for someone who can lead a team and create memorable guest experiences, so be confident and engaging.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled guest concerns or led a team. This will show them you’ve got the skills to manage the front desk with style and grace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Front Desk Manager (Maternity Cover)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma and warmth into your words. Remember, we’re looking for someone who can lead with charm and confidence.
Tailor Your Application:Make sure to tailor your application specifically for the Front Desk Manager role. Highlight your relevant experience in front office leadership and how it aligns with our guest-first mindset. This shows us that you understand what we’re all about!
Be Detail-Oriented:Pay attention to the details in your application. From spelling and grammar to formatting, a polished application reflects your commitment to excellence. We appreciate candidates who take the time to present themselves professionally.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only help you answer questions more confidently but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Front Desk Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and develop others. Think about specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Your Guest-First Mindset
Be ready to discuss how you prioritise guest experiences. Share stories that highlight your problem-solving skills and empathy when dealing with guest concerns. This will illustrate your commitment to providing exceptional service, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the hotel's success.
