Hotel Manager in Essex

Holiday Inn Basildon Check out the hotel on our virtual tour! The Opportunity We are seeking a highly motivated and experienced hotel manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience at the Holiday Inn Basildon Hotel. This is a dual-site role that would also involve resonsability to oversee the Holiday Inn Brentwood Hotel. Responsibilities Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance Managing and developing department heads and staff to ensure efficient and effective operations Maximizing revenue streams and controlling costs to meet financial goals Ensuring compliance with legal requirements and regulations Developing and implementing strategies to improve guest experience and satisfaction Handling guest complaints and ensuring prompt resolution Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members Participating in the development and implementation of hotel policies and procedures Developing and implementing crisis management plans and protocols Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T