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For Companies At a Glance
- Tasks: Welcome guests with a smile and deliver exceptional hospitality service.
- Company: Join LGH Hotels Management, part of a growing portfolio of 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel front desk and supervisory roles preferred.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 24000 - 30000 £ per year.
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.
What You'll Do
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check‐ins and inquiries.
- Be the Face of Hospitality: As the front‐facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People‐Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- You will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Supervisor - FO and F&B in Carlisle employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor - FO and F&B in Carlisle
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a Hospitality Service Supervisor, like handling guest complaints or welcoming VIPs. This will boost your confidence and prepare you for real-life situations during the interview.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insider tips about the interview process and what they value in a candidate. Plus, it shows your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to bring your unique personality to the role.
We think you need these skills to ace Hospitality Service Supervisor - FO and F&B in Carlisle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make guests smile.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the hospitality sector. Mention any supervisory roles you've had and how they’ve prepared you for this position with us.
Be Professional Yet Friendly: Remember, we’re looking for someone who embodies professionalism while being approachable. Use a friendly tone in your writing, but keep it polished and respectful to reflect the hospitality values we cherish.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Hospitality Service Supervisor, your ability to connect with guests and team members is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to create memorable guest experiences or resolved conflicts positively. This will demonstrate your capability to deliver exceptional service.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress professionally and presentably for the interview. A polished appearance reflects your understanding of the industry’s standards and your commitment to professionalism.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.