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- Tasks: Deliver exceptional customer service at check-ins and check-outs while managing guest communications.
- Company: Leading hotel management company with a focus on guest experience.
- Benefits: Employee discounts, wellbeing support, and opportunities for career growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous customer-facing experience and excellent communication skills.
- Other info: Join a dynamic team in a vibrant hotel environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel management company is seeking a Front Office Team Member in Bristol, England. As the first point of contact for guests, you will provide outstanding customer service during check-ins and check-outs, manage communications, and assist with various administrative tasks.
Ideal candidates will have previous customer-facing experience and strong communication skills. This role offers growth opportunities and various employee benefits, including discounts and wellbeing support.
Guest Experience Front Desk Specialist in Bristol employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Front Desk Specialist in Bristol
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest situations, as this role is all about making guests feel welcome and valued. We want you to shine in those moments!
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the company culture is like and what skills are most valued. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see you take this step towards an amazing opportunity!
We think you need these skills to ace Guest Experience Front Desk Specialist in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since you'll be the first point of contact for our guests, make sure to highlight any previous customer-facing experience in your application. We want to see how you've gone above and beyond to provide outstanding service!
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep your language clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention why you're excited about working with us at StudySmarter and how your skills align with the responsibilities of the Guest Experience Front Desk Specialist.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Company Inside Out
Before your interview, do some research on the hotel management company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Front Desk Specialist, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a customer. This will demonstrate your commitment to guest satisfaction and your problem-solving skills.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing multiple tasks at once. Practising your responses can help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with articulating your thoughts.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress professionally and appropriately for the interview. This shows that you respect the opportunity and understand the importance of presentation in a front desk role.
