At a Glance
- Tasks: Create a welcoming and safe environment for leisure club members.
- Company: Join the Holiday Inn Brentwood team and be part of a vibrant hospitality culture.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Great opportunity to gain experience in leisure and hospitality.
- Why this job: Make a positive impact on people's leisure experiences every day.
- Qualifications: Friendly, reliable, and passionate about helping others.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well-organised leisure environment where members feel comfortable, confident and supported. Taking a Human Givens approach, you’ll help meet people’s core needs for safety, belonging, reassurance and enjoyment, ensuring every member’s visit is a positive experience.
What You’ll Be Responsible For:
- Ensuring the leisure club facilities are clean, tidy and well maintained at all times
- Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
- Assisting members with gym and leisure equipment, ensuring correct and safe use
- Providing warm, attentive and professional customer service to all members and guests
- Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
- Following health and safety procedures to maintain a safe environment for members and colleagues
- Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
- Supporting the opening and closing of the leisure club as required
- Completing required records and paperwork accurately and on time
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply)
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For:
- Enjoys working with people and helping others feel welcome and supported
- Takes pride in keeping spaces clean, organised and well presented
- Understands that feeling safe and cared for is central to a positive leisure experience
- Is confident offering help and guidance in a friendly, approachable way
- Can follow routines while remaining flexible to support daily operational needs
- Is dependable, responsible and works well as part of a team
- Feels motivated by contributing to a calm, positive and inclusive environment
- Is looking to develop experience within leisure, hospitality or wellbeing settings
Leisure Club Attendant - Welcoming, Safe & Member-Focused in Brentwood employer: LGH Hotels Management Ltd
At Holiday Inn Brentwood M25, Jct.28, we pride ourselves on fostering a welcoming and supportive work environment where our Leisure Club Attendants play a vital role in enhancing member experiences. With a strong focus on employee wellbeing, we offer an array of benefits including generous discounts, access to global hotel programmes, and comprehensive support for personal and professional growth. Join us to be part of a team that values safety, inclusivity, and the joy of helping others thrive in their leisure pursuits.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Attendant - Welcoming, Safe & Member-Focused in Brentwood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Holiday Inn Brentwood's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Leisure Club Attendant, you'll be interacting with members all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide that warm, attentive service they’re looking for.
✨Tip Number 3
Show off your passion for wellbeing! When you’re chatting with the hiring team, share your thoughts on creating a positive leisure experience. Talk about any relevant experiences or ideas you have that align with their focus on safety and enjoyment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Leisure Club Attendant - Welcoming, Safe & Member-Focused in Brentwood
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Highlight Relevant Experience:Make sure to showcase any previous experience in leisure, hospitality, or customer service roles. We’re looking for examples that demonstrate how you’ve created welcoming environments or supported others in similar settings.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. Remember, we appreciate well-organised applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Leisure Club Attendant. Familiarise yourself with the importance of creating a welcoming and safe environment for members. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
Since this role is all about helping others feel comfortable and supported, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made someone feel welcome or resolved an issue effectively.
✨Emphasise Safety and Cleanliness
Highlight your understanding of health and safety procedures during the interview. Be prepared to discuss how you would maintain cleanliness and organisation in the leisure club, as well as how you would assist members with gym equipment safely.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they ensure a positive experience for members. This shows you're genuinely interested in contributing to their environment.
