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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant team at Crowne Plaza Birmingham NEC.
- Benefits: Enjoy employee discounts, free meals, and a supportive work environment.
- Other info: Perfect for those looking to grow their career in the hospitality industry.
- Why this job: Make a real impact on guests' experiences in a dynamic hotel setting.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Crowne Plaza Birmingham NEC is looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.
You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities- Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience.
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported.
- Handle phone calls and emails, take reservations and accurately manage guest information.
- Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy.
- Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey.
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio.
- Access to 24/7 Employee Assistance Programme for support and advice.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work schemes to help employees save money and keep fit.
This role is ideal for someone who:
- Enjoys working with people and takes pride in making others feel welcome and at ease.
- Communicates clearly, kindly and confidently in a guest‑facing environment.
- Stays calm and organised, even when things are busy.
- Likes being part of a team and contributing to a positive, supportive workplace culture.
- Understands that great hospitality is about connection, care and consistency.
- Wants to develop their skills within a people‑focused hotel environment.
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
The Crowne Plaza Birmingham NEC is a remarkable 242‑room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member in Birmingham employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in Birmingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Crowne Plaza Birmingham NEC and its offerings. This way, when you chat with guests, you can confidently answer their questions and make them feel at home.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming guests and handling enquiries. The more relaxed and confident you are, the better the guest experience will be.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Crowne Plaza Birmingham NEC.
We think you need these skills to ace Front Office Team Member in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated personality shine through! We want to see how you connect with guests and make them feel welcome, so don’t be afraid to share a bit about yourself and your passion for hospitality.
Tailor Your Application: Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience or skills that align with the job description, like your ability to stay calm under pressure or your knack for clear communication.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, especially when it comes to guest interactions, so show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team at Crowne Plaza Birmingham NEC!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Crowne Plaza Birmingham NEC and familiarise yourself with its amenities and services. This will not only show your genuine interest in the hotel but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Front Office Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully handled guest interactions, resolved issues, or made someone feel welcome. This will demonstrate your suitability for the role.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, especially for a busy role like this one. Practice common interview questions and simulate a busy environment with a friend. This will help you articulate your thoughts clearly and maintain composure, just as you would during peak check-in times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or how they ensure a seamless guest journey. This shows your enthusiasm for the role and your commitment to contributing positively to the hotel’s environment.