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- Tasks: Manage reception operations and ensure outstanding customer service for guests.
- Company: Join a leading hotel group known for its commitment to guest satisfaction.
- Benefits: Enjoy employee discounts and a supportive work environment.
- Why this job: Be part of a dynamic team that values leadership and guest experience.
- Qualifications: 2 years' experience in a hotel and strong leadership skills.
- Other info: Opportunity to grow in a vibrant hospitality setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel group in the UK is seeking a dynamic Reception Manager for the Holiday Inn Basildon. This role involves managing reception operations, ensuring outstanding customer service and achieving key performance indicators. You will train and motivate staff while maintaining a positive atmosphere for guests.
The ideal candidate has at least 2 years' experience in a hotel environment and excellent leadership skills. Join a team dedicated to guest satisfaction and enjoy a range of employee benefits, including discounts across the hotel portfolio.
Guest Experience Manager – Hotel Reception in Basildon employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager – Hotel Reception in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for guest satisfaction shine through. Share stories of how you've gone above and beyond for guests in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Guest Experience Manager – Hotel Reception in Basildon
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating outstanding guest experiences shine through. We want to see how you can bring that passion to the role of Reception Manager at Holiday Inn Basildon.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in your application. We’re looking for someone who can train and motivate staff, so share examples of how you've successfully led a team in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention key performance indicators and how you’ve achieved them in previous positions – we love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Basildon and its unique offerings. Familiarise yourself with their services, guest reviews, and any recent news. This will show your genuine interest in the role and help you answer questions about how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained or motivated staff. Think about specific situations where your leadership made a difference in customer service or team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle an unhappy guest or manage a busy reception during peak times. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Customer Satisfaction
Since the role is all about guest satisfaction, be ready to discuss your approach to ensuring a positive experience for guests. Share specific strategies you've implemented in previous roles that led to improved customer feedback or increased satisfaction scores.
