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- Tasks: Manage guest reservations and provide personalised recommendations for an exceptional experience.
- Company: Join a leading hotel management company at a luxurious 5-star lifestyle hotel.
- Benefits: Competitive pay, great team culture, and opportunities for career growth in hospitality.
- Why this job: Be part of a dynamic team and make guests' stays unforgettable.
- Qualifications: Previous experience in guest services and strong communication skills are a must.
- Other info: Thriving environment with endless opportunities to learn and grow in the industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel management company is seeking a Reservations & Guest Services Agent to join their front-of-house team at a 5-star lifestyle hotel in Greater London. The ideal candidate will excel in managing guest reservations, providing personalized recommendations, and collaborating with various teams to enhance the guest experience. Previous experience in a similar role and excellent communication skills are essential. Join this dynamic team and thrive in the hospitality industry.
5-Star Reservations & Guest Services Specialist employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5-Star Reservations & Guest Services Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at 5-star hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest services shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research the hotel! Know their values, services, and what makes them stand out. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Reservations & Guest Services Specialist. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace 5-Star Reservations & Guest Services Specialist
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience in reservations or guest services. We want to see how you've excelled in similar roles and what skills you bring to the table!
Personal Touch is Key: Since this role is all about enhancing the guest experience, don’t forget to include examples of how you've provided personalised recommendations or gone the extra mile for guests in your past jobs. It’s all about that 5-star service!
Communication is Everything: Excellent communication skills are a must for this position. In your application, showcase your ability to communicate effectively with guests and team members alike. A few well-placed anecdotes can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the hotel management company. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservations & Guest Services Specialist, communication is key. Prepare to demonstrate your ability to interact with guests and colleagues. You might want to practice common scenarios where you provide personalised recommendations or handle guest inquiries, as this will highlight your experience and skills.
✨Prepare for Role-Specific Questions
Expect questions that are specific to managing guest reservations and enhancing the guest experience. Think about your previous experiences and be ready to share examples of how you've successfully handled challenging situations or improved guest satisfaction in your past roles.
✨Dress the Part
Since you're applying for a position at a 5-star hotel, make sure to dress professionally for your interview. A polished appearance reflects your understanding of the hospitality industry's standards and shows that you take the opportunity seriously.
