At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in experience.
- Company: Join the friendly team at Holiday Inn® Oxford, a hub of hospitality.
- Benefits: Enjoy employee discounts, health benefits, free meals, and a supportive work environment.
- Other info: Perfect for those who thrive in a fast-paced, people-focused environment.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Great communication skills and a passion for hospitality are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Work closely with colleagues across the hotel to support a seamless guest experience
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG Employee Room Benefit Programme across their global portfolio (T&Cs apply)
- Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care Employee Discount Schemes – 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Pension Scheme
- Free meals on duty
- Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit
Who Is This Role For?
- This role is ideal for someone who enjoys working with people and takes pride in making others feel welcome and comfortable
- Communicates clearly and positively, both face‑to‑face and in writing
- Stays calm, organised and focused in a busy, guest‑facing environment
- Has good computer skills and enjoys working with systems and processes
- Pays close attention to detail and values accuracy
- Brings a positive, professional attitude and enjoys being part of a supportive team
- Is passionate about hospitality and delivering genuinely caring guest experiences
The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10‑minute journey into the City Centre. For those wishing to explore further, Oxford Parkway train station is only a five‑minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach. Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10‑minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace.
Receptionist in Oxford employer: LGH Hotels Management Limited
LGH Hotels Management Limited is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. Located at the Carlisle Station Hotel, employees benefit from discounts across our hotel portfolio, wellbeing support, and free meals on duty, making it a rewarding place to work for those seeking meaningful employment in the hospitality industry.
Contact Details:
LGH Hotels Management Limited Recruitment Team
