At a Glance
- Tasks: Support various hotel departments and deliver exceptional service to guests.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, health plans, free meals, and a pension scheme.
- Other info: Flexible role with opportunities for growth and a chance to be part of something special.
- Why this job: Experience variety in a fast-paced environment while making a real difference for guests.
- Qualifications: Passion for hospitality, adaptability, and teamwork skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
This is a truly flexible, multi‑skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most. You’ll work across areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping, taking pride in personally ensuring that every guest receives a warm, memorable and seamless experience. No two days will be the same — and that’s exactly what makes this role so rewarding.
What You’ll Be Responsible For
- Supporting multiple hotel departments as required, responding confidently to changing business needs
- Delivering friendly, professional and attentive service to guests at every touchpoint
- Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards
- Being visible, approachable and engaged, helping guests feel welcomed, supported and valued
- Working collaboratively with colleagues across the hotel to ensure smooth operations
- Taking pride in high standards, attention to detail and a job well done
- Playing your part in creating a positive, well‑organised and guest‑focused environment
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply). Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. Refer a friend scheme from £500 to £1000 per referral. Hospital Plan. Online Health Portal. Eye Care. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays. Pension Scheme. Free meals on duty. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
- This role is ideal for someone who enjoys variety and feels energised by working across different areas of a hotel
- Loves hospitality and takes genuine pride in delivering outstanding service
- Is adaptable, positive and comfortable switching between tasks and departments
- Thrives in a team environment and enjoys helping others succeed
- Understands that great guest experiences come from consistency, care and attention to detail
- Feels motivated by being trusted, relied upon and making a visible difference every day
If hospitality is in your blood and you enjoy working in a fast‑paced, people‑focused environment where no two days are the same, this role offers flexibility, purpose and the chance to be part of something you can truly be proud of.
Hotel
The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre. For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach. Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Expert in Oxford employer: LGH Hotels Management Limited
At LGH Hotels Management, we pride ourselves on fostering a vibrant and inclusive work culture that values flexibility and teamwork. As a Hospitality Service Expert at the Holiday Inn® Oxford, you will enjoy a range of benefits including enviable employee discounts, access to a 24/7 Employee Assistance Programme, and opportunities for personal growth within our expanding portfolio of hotels. Join us in creating memorable experiences for our guests while developing your career in a supportive environment that truly values your contributions.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Expert in Oxford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the different departments and their roles. This way, when you chat with hiring managers, you can show off your knowledge and enthusiasm for the whole operation.
✨Tip Number 2
Network like a pro! Attend hospitality events or connect with current employees on LinkedIn. Building relationships can give you insider info about job openings and help you stand out from the crowd.
✨Tip Number 3
Showcase your adaptability! In your interviews, share examples of how you've successfully switched between tasks or departments in previous roles. This will highlight your flexibility, which is key for a Hospitality Service Expert.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and employee benefits that come with working at LGH Hotels Management.
We think you need these skills to ace Hospitality Service Expert in Oxford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you truly care about delivering outstanding service.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your adaptability and teamwork skills, as these are key in a multi-skilled position like this one. We appreciate when candidates take the time to connect their background to what we do!
Be Personable and Engaging:Your written application is your first chance to make an impression, so keep it friendly and approachable! Use a conversational tone that reflects your personality. We’re looking for someone who can engage with guests and colleagues alike, so let that come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing talent out there!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Oxford and its services. Familiarise yourself with their offerings, such as the restaurant, conference facilities, and any unique features. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Adaptability
Since this role requires flexibility across various departments, prepare examples from your past experiences where you've successfully adapted to changing situations. Highlight how you’ve thrived in fast-paced environments and how you can switch between tasks seamlessly.
✨Emphasise Teamwork and Guest Focus
Be ready to discuss how you work collaboratively with others. Share specific instances where you’ve contributed to a team’s success or enhanced guest experiences. This will demonstrate that you understand the importance of teamwork in delivering outstanding service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s culture, training opportunities, or how they measure guest satisfaction. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
