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- Tasks: Manage guest requests, ensure safety, and support hotel staff during the night shift.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team and make guests feel at home during their stay.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm approach under pressure.
- Other info: Work in a serene hotel near Cambridge with great career growth opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Requirements:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for any Night Team Member positions that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and safety procedures. Show us you’re calm under pressure and ready to tackle any situation that comes your way during the night shift.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the minds of hiring managers. It shows your enthusiasm for the Night Team Member position and reinforces your commitment to joining our team.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Nights Team Member role. Highlight any relevant experience and skills that match what we’re looking for, like customer service or safety procedures.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Cambridge. Familiarise yourself with its amenities, services, and location. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your friendly demeanour and how you handle difficult situations with grace.
✨Understand Safety Procedures
Since safety is a top priority during night shifts, brush up on common safety and security protocols in hotels. Be ready to discuss how you would handle emergencies or security checks, demonstrating your ability to stay calm under pressure.
✨Be Flexible and Adaptable
The role requires a flexible approach, especially when it comes to working evenings and weekends. During the interview, express your willingness to adapt to the needs of the hotel and share any relevant experiences that showcase your flexibility.
