Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth hotel operations during the night, managing guest services and safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and flexible working hours.
- Other info: Great career growth opportunities in a vibrant hotel environment.
- Why this job: Be part of a dynamic team, making guests' nights memorable while developing your skills.
- Qualifications: Previous hotel experience, excellent customer service, and strong communication skills required.
The predicted salary is between 20000 - 28000 £ per year.
We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The team member will manage guest requests, ensure security and safety procedures are adhered to, and provide general support to hotel staff.
Responsibilities
- Managing guest requests and ensuring they are handled promptly and professionally.
- Maintaining security and safety procedures during the night shift.
- Performing regular security checks throughout the hotel.
- Providing general support to the hotel staff during the night shift.
- Assisting with any maintenance or housekeeping tasks that may arise.
- Setting up meeting rooms and other areas as required.
- Serving food and beverages to guests as required.
- Checking guests in and out of the hotel as required.
- Handling any emergency situations that may arise.
- Preparing reports for senior management as required.
Qualifications
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high‑pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across the global portfolio (T&Cs apply).
- Access to 24/7 Employee Assistance Programme.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – a wide range of discounts including groceries, fashion, travel, utilities, days out, and holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – our Cycle2Work scheme from Halfords helps employees save money and stay fit.
#J-18808-Ljbffr
Nights Team Member employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for any Night Team Member positions that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and safety procedures. Show us you’re calm under pressure and ready to tackle any situation that comes your way during the night shift.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the Night Team Member position and reinforces your commitment to joining our team.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Show Your Reliability: Since we're looking for someone reliable and responsible, make sure to highlight any past experiences that showcase your dependability. Use specific examples to demonstrate how you've handled responsibilities in previous roles.
Customer Service is Key: We want to see your excellent customer service skills shine through! Share stories where you went above and beyond for guests or colleagues, and don’t forget to mention your friendly, professional demeanour.
Safety First: Given the importance of safety and security during night shifts, include any relevant training or experience you have in this area. It’s a great way to show us you understand the protocols and can keep our hotel safe.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Glasgow Airport. Familiarise yourself with their services, amenities, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you handled guest requests or resolved issues. Highlight your friendly and professional demeanour to demonstrate that you can create a pleasant stay for guests.
✨Emphasise Safety and Security Knowledge
Since safety is a priority during night shifts, be ready to discuss your understanding of security procedures. Share any relevant experiences where you maintained safety standards or handled emergency situations calmly and effectively.
✨Be Ready for Flexibility Questions
The role requires a flexible approach, especially working evenings and weekends. Think about how you've adapted to changing schedules in the past and be prepared to discuss your availability. This will show that you're committed to meeting the hotel's needs.