At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join a 5-star lifestyle hotel with a unique and vibrant atmosphere.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be the face of hospitality and make a real impact on guests' journeys.
- Qualifications: Experience in luxury hotel leadership and a passion for exceptional service.
The predicted salary is between 30000 - 32700 £ per year.
At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
Your Role
As Front Office Manager (maternity cover), you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.
What You’ll Be Doing
- Lead and manage the front office team, including reception, concierge, guest services, and night audit.
- Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
- Handle escalated guest concerns with professionalism, empathy, and swift resolution.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
- Train, coach, and develop team members to deliver service with personality and polish.
- Monitor performance, manage budgets, and uphold brand standards.
Ideal Candidate
- Proven experience in a front office leadership role within a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A flair for service, a love for people, and a drive for excellence.
- Flexibility to work shifts, weekends, and special events.
Front Office Manager (maternity cover) in London employer: LGH Hotels Management Limited
LGH Hotels Management Limited is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. Located at the Carlisle Station Hotel, employees benefit from discounts across our hotel portfolio, wellbeing support, and free meals on duty, making it a rewarding place to work for those seeking meaningful employment in the hospitality industry.
Contact Details:
LGH Hotels Management Limited Recruitment Team
