At a Glance
- Tasks: Manage daily operations of food and beverage outlets, ensuring outstanding guest service.
- Company: Join the vibrant team at St Martins Lane, part of Morgans Originals.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a fun work environment.
- Other info: Embrace diversity, teamwork, and creativity in a dynamic hotel setting.
- Why this job: Be part of a unique hospitality experience and make lasting memories for guests.
- Qualifications: Minimum two years' experience in an F&B manager role or equivalent.
The predicted salary is between 35000 - 45000 £ per year.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar. We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as an F&B Manager. Under the guidance and supervision of the Food & Beverage Director, you will manage and develop the hotel F&B outlets to the highest of standards whilst optimising guest satisfaction through consistent high operating procedures and development of team members.
You will:
- Manage daily operations of our food and beverage outlets, ensuring that all guests receive outstanding service.
- Handle promptly and courteously all guest comments, questions, complaints, requests, and inquiries while taking the necessary action steps and ensuring a follow-through.
- Create and maintain a personal and respectful rapport with regular guests.
- Assist in organising regular team member training while also helping in creating development and performance management plans.
- Assist in driving promotional and marketing activities.
- Assist in managing budgets and financial goals, including revenue management, Payroll & Team schedule management, alongside food and beverage cost of sales.
- Foster a positive work environment by motivating and leading team members to deliver their best.
- Maintain high team morale and retention rate.
- Maintain positive and productive working relationships with colleagues in other departments.
Must have at least two years' experience in an F&B manager role or equivalent in hospitality.
Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
Loves to think big & belief - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Food and Beverage Operations Manager in London employer: LGH Hotels Management Limited
At St Martins Lane, we pride ourselves on creating a vibrant and inclusive work culture where every team member is encouraged to be their authentic self. With exceptional employee benefits, including discounts across our hotel portfolio and a focus on personal development, we offer a unique opportunity for growth in the heart of London’s hospitality scene. Join us to not only deliver outstanding guest experiences but also to thrive in an environment that values fun, teamwork, and making a positive impact.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your true self shine through. Remember, they want someone who fits into their fun and dynamic team, so don’t be afraid to show your passion for food and beverage operations.
✨Tip Number 3
Research the company culture! Before your interview, dive deep into what makes St Martins Lane unique. Familiarise yourself with their signature experiences and values, so you can align your answers with what they’re all about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our fabulous team at LGH Hotels Management.
We think you need these skills to ace Food and Beverage Operations Manager in London
Some tips for your application 🫡
Show Your Passion for F&B:When writing your application, let your love for food and beverage shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences, just like our unique offerings at St Martins Lane.
Tailor Your CV:Make sure to customise your CV to reflect the skills and experiences that align with the F&B Manager role. Highlight your previous management experience and any achievements that demonstrate your ability to optimise guest satisfaction and lead a team.
Be Personable:In your cover letter, don’t be afraid to show a bit of personality! We value authenticity and want to know who you are beyond your qualifications. Share a fun anecdote or a moment that made you realise you wanted to work in hospitality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you one step closer to joining our fabulous team!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know Your F&B Basics
Brush up on your food and beverage knowledge, especially the latest trends in cocktails and dining experiences. Be ready to discuss how you can enhance guest satisfaction through innovative offerings, like themed events or unique menu items.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to motivate staff, handle conflicts, and maintain high morale. This role is all about leading a team, so demonstrate your leadership style and how it aligns with creating a positive work environment.
✨Be Guest-Centric
Think about how you would handle various guest scenarios, from complaints to special requests. Prepare to share specific instances where you went above and beyond to ensure a memorable experience for guests, as this will show your commitment to outstanding service.
✨Understand Financial Management
Familiarise yourself with key financial metrics relevant to F&B operations, such as revenue management and cost control. Be ready to discuss how you've managed budgets in previous roles and how you plan to optimise financial performance while maintaining quality service.
