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For Companies At a Glance
- Tasks: Welcome guests and manage reservations to create unforgettable dining experiences.
- Company: Join a 5-star lifestyle hotel known for its vibrant atmosphere.
- Benefits: Enjoy employee discounts, wellbeing support, and free meals on duty.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in high-end hospitality and excellent communication skills required.
- Other info: Flexible shifts available in a dynamic and rewarding environment.
The predicted salary is between 20000 - 30000 £ per year.
At our 5-star lifestyle hotel, every guest journey begins with a welcome—and that’s where you come in. We’re looking for a charming and confident Food & Beverage Host to be the face of our F&B spaces, setting the tone for unforgettable experiences from the very first "hello."
Your Role
- Guest Relations: Provide a warm welcome to our global clientele, ensuring a seamless transition from arrival to table with a focus on bespoke service.
- Strategic Table Management: Utilise reservation platforms such as OpenTable, The Fork and DesignMyNight to create seating plans, balancing high-profile residents, VIPs, and walk-ins to maximise covers and revenue.
- Operational Synergy: Act as the central communication hub between the F&B management, culinary team, and concierge to ensure dietary requirements and special occasions are executed flawlessly.
- Anticipatory Service: Recognise and remember regular guests' preferences, proactively managing inquiries and resolving any guest concerns with grace and discretion.
- Atmosphere Curation: Maintain the aesthetic integrity of the outlet, ensuring the reception area and dining room meet the hotel’s stringent brand standards and grooming guidelines.
Benefits
- Enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Luxury Background: Previous experience in a high-volume, 5* hotel or a Michelin-standard / AAA rosette restaurant within London is highly desirable.
- Communication Excellence: Exceptional command of the English language, both written and spoken, with the ability to engage confidently with diverse, high-net-worth individuals.
- Technical Savvy: High proficiency in industry-standard reservation software and a working knowledge of POS systems (e.g., Micros or Symphony).
- Composure Under Pressure: The ability to remain calm and elegant during the rush, managing guest expectations during peak service times or overbooking situations.
- Impeccable Presentation: A commitment to a professional, polished appearance that aligns with the hotel’s luxury heritage.
- Flexibility: Availability to work a variety of shifts, including mornings, late evenings, weekends, and bank holidays.
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
F&B Host St. Martins Lane Hotel in London employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Host St. Martins Lane Hotel in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time exploring St. Martins Lane Hotel online. Familiarise yourself with their F&B offerings and unique style. This way, you can show off your knowledge and passion during your chat with them.
✨Tip Number 2
Practice your people skills! As an F&B Host, you'll be the face of the hotel. So, brush up on your communication skills and practice how to engage with guests confidently. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your tech-savviness! Make sure you're familiar with reservation platforms like OpenTable and POS systems. If you have experience with these tools, mention it in your conversation. It’ll show that you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets noticed. So, head over to our site and submit your application today!
We think you need these skills to ace F&B Host St. Martins Lane Hotel in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your charming personality shine through! We want to see how you can bring warmth and confidence to the role, so don’t be afraid to inject a bit of your own style into your words.
Tailor Your Experience: Make sure to highlight any previous experience in high-end hospitality or restaurants. We’re looking for candidates who understand the luxury service environment, so connect your past roles to what we do at St. Martins Lane Hotel.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences that match the F&B Host role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our fabulous hotel!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know Your Guest Experience
Before the interview, familiarise yourself with the hotel’s ethos and guest experience. Understand what makes a 5-star service stand out and be ready to discuss how you can contribute to creating unforgettable moments for guests.
✨Master the Reservation Systems
Since the role involves using reservation platforms like OpenTable and The Fork, brush up on your knowledge of these systems. If you have experience with similar software, be prepared to share specific examples of how you’ve used them to enhance guest experiences.
✨Showcase Your Communication Skills
As an F&B Host, communication is key. Practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve successfully managed guest expectations or resolved issues, and be ready to share those stories during the interview.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Ensure your appearance is polished and professional, reflecting the hotel’s brand standards. This will not only show your commitment to the role but also set the tone for the kind of service you aim to provide.