At a Glance
- Tasks: Deliver exceptional service and create memorable guest experiences at our hotel.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Other info: Flexible hours, including weekends, with excellent team support and recognition.
- Why this job: Be the first impression for guests and thrive in a dynamic, fast-paced environment.
- Qualifications: Customer-facing experience, strong communication skills, and a friendly personality required.
The predicted salary is between 988 - 1219 £ per month.
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating memorable and seamless guest experiences.
What You’ll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you will set the tone for our guests’ entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care, free legal & money advice, counselling sessions, cycle to work scheme, wellbeing tips and support, fitness videos, recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises, 24/7 advice and support line, team reward & recognition, free meals on duty, free parking.
Ideal Candidate:
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city centre. Guildford station is approximately a mile away, offering a 30-minute train journey to London. Our hotel features 168 bedrooms, a top-notch conference centre with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member in Guildford employer: LGH Hotels Management Limited
At LGH Hotels Management, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment where your contributions truly matter. As a Front Office Team Member at the Holiday Inn Guildford, you'll enjoy numerous benefits including enviable employee discounts, professional development opportunities, and a strong focus on wellbeing, all while being part of a team that values collaboration and excellence in guest service.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Guildford
✨Tip Number 1
Get to know the hotel inside and out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable handling different guest scenarios. The better you are at addressing inquiries and concerns, the more confident you'll feel during interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums to connect with industry professionals. You never know who might have a lead on a job or offer valuable advice that could help you land that Front Office Team Member role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in our guests' experiences.
We think you need these skills to ace Front Office Team Member in Guildford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service.
Tailor Your Application:Make sure to customise your application for the Front Office Team Member role. Highlight any relevant experience in customer-facing roles and how it aligns with what we’re looking for at LGH Hotels Management.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at LGH Hotels Management.
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding what makes the Holiday Inn Guildford unique will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing complaints, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the hospitality industry’s standards. A polished appearance will demonstrate your commitment to the role and the company.
