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- Tasks: Lead the reception team, ensuring outstanding guest experiences and managing daily operations.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Why this job: Make a real impact on guest experiences and develop your leadership skills in a dynamic environment.
- Qualifications: 2+ years in hotel reception management, strong leadership, and excellent communication skills.
- Other info: Conveniently located near Glasgow International Airport with modern amenities and a supportive team culture.
The predicted salary is between 28800 - 42000 £ per year.
Are you a highly motivated and experienced individual ready to make a difference? We are looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do:
- Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
- Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
- Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Collaborate Effectively: Work with other departments to fulfil all guest requests and needs in a timely and efficient manner.
- Manage Budgets: Oversee the reception budget, including labour costs and other expenses, ensuring financial efficiency.
Why Join Us:
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counselling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients. The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu. For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Manager in Glasgow employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to hotel management. Think about how you'd handle guest complaints or motivate your team, and be ready to share your experiences that showcase your leadership skills.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. A positive attitude and genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at LGH Hotels Management.
We think you need these skills to ace Reception Manager in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make a difference as our Reception Manager.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel management. We’re looking for someone with strong leadership skills, so share specific examples of how you've motivated teams and improved guest satisfaction in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your achievements and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Glasgow Airport thoroughly. Familiarise yourself with its amenities, services, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you inspire and motivate others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations you've encountered in previous roles and how you addressed them. This will highlight your analytical skills and commitment to excellent customer service.
✨Emphasise Relationship Building
Building relationships is key in hospitality. Be prepared to discuss how you've developed strong connections with guests and collaborated with other departments. Share examples of how these relationships have led to improved guest satisfaction or operational efficiency.
