Hospitality Service Manager in Glasgow

Hospitality Service Manager in Glasgow

Glasgow Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a passionate team to create unforgettable guest experiences in a hands-on role.
  • Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
  • Benefits: Enjoy employee discounts, wellbeing support, free meals, and career development opportunities.
  • Why this job: Perfect for aspiring managers looking to grow their skills in a dynamic environment.
  • Qualifications: Strong management experience and a passion for hospitality are essential.
  • Other info: Work at Holiday Inn Glasgow Airport, conveniently located near the city centre.

The predicted salary is between 36000 - 60000 Β£ per year.

Responsibilities

  • Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
  • Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
  • Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
  • Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.

Benefits

  • Enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care.
  • Free legal & money advice.
  • Counseling sessions.
  • Cycle to work scheme.
  • Wellbeing tips and support fitness videos.
  • Recipe ideas.
  • Advice on keeping active and healthy living.
  • Wellbeing podcasts and TV.
  • Breathing exercises.
  • 24/7 advice and support line.
  • Team reward & recognition.
  • Free meals on duty.
  • Free parking.

Ideal Candidate

  • You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
  • Commercial acumen and a proven track record in improving business metrics.
  • Credibility and personal drive; you will be visible amongst the team.
  • Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
  • Exceptional level of numeracy and literacy skills.
  • Ability to produce and analyse reports to drive the performance of the hotel.
  • Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients. The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu. For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Hospitality Service Manager in Glasgow employer: LGH Hotels Management Limited

At LGH Hotels Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. As a Hospitality Service Manager at the Holiday Inn Glasgow Airport, you will enjoy enviable employee discounts, access to global benefits, and a supportive environment that fosters growth and recognition. With our prime location and commitment to delivering outstanding guest experiences, you'll find meaningful and rewarding opportunities to advance your career in the hospitality industry.
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Contact Detail:

LGH Hotels Management Limited Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Hospitality Service Manager in Glasgow

✨Tip Number 1

Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings!

✨Tip Number 2

Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. Remember, they want to see the real you!

✨Tip Number 3

Research the company! Before any interview, dive into what makes LGH Hotels tick. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at LGH Hotels Management. Don’t miss out on the chance to be part of something great!

We think you need these skills to ace Hospitality Service Manager in Glasgow

Team Leadership
Operational Management
Talent Development
Commercial Acumen
Numeracy Skills
Literacy Skills
Report Analysis
Change Management
Guest Experience Enhancement
Communication Skills
Problem-Solving Skills
Adaptability
Customer Service Orientation
Performance Improvement

Some tips for your application 🫑

Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how you can lead a team with passion and dedication to guest experiences.

Be Hands-On: Make sure to highlight your hands-on experience in your application. We love candidates who are ready to roll up their sleeves and work across departments to ensure everything runs smoothly.

Develop Your Team: Talk about your approach to developing talent in your application. We’re looking for someone who can foster a positive environment and help their team grow, so share any relevant experiences!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!

How to prepare for a job interview at LGH Hotels Management Limited

✨Know Your Stuff

Before the interview, make sure you’re familiar with the hotel’s operations and values. Research the Holiday Inn Glasgow Airport and understand their guest experience philosophy. This will help you demonstrate your passion for hospitality and show that you’re genuinely interested in the role.

✨Showcase Your Leadership Skills

Prepare examples of how you've successfully led a team in the past. Think about specific situations where you developed talent or improved team performance. Be ready to discuss your hands-on approach and how you’ve managed change effectively, as this is crucial for the Hospitality Service Manager role.

✨Be Ready to Discuss Metrics

Since the role requires strong commercial acumen, brush up on your ability to analyse reports and drive performance. Prepare to talk about how you’ve used data to improve business metrics in previous positions. This will highlight your analytical skills and show that you can contribute to the hotel's success.

✨Engage with Authenticity

During the interview, be yourself! Show your genuine personality and enthusiasm for the role. Remember, they’re looking for someone who can be a key ambassador for the hotel. Engage with the interviewers, ask questions, and express your vision for fostering a positive team environment.

Hospitality Service Manager in Glasgow
LGH Hotels Management Limited
Location: Glasgow
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