At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences across all hotel departments.
- Company: Join the Holiday Inn Glasgow Airport, a vibrant hub for hospitality.
- Benefits: Enjoy employee discounts, free meals, and a supportive work environment.
- Other info: Flexible role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Passion for guest service and strong people skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
This is a truly flexible, multi-skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most. We are looking for a Guest Service Manager who will play a key role in delivering exceptional guest experiences across all departments within the hotel. Working closely with the General Manager and Operations Manager, this role is responsible for ensuring high service standards, driving guest satisfaction, supporting daily operations and creating memorable experiences for guests throughout their stay. The Guest Service Manager acts as a visible leader within the operation, supporting the team on the floor, handling guest feedback professionally and ensuring all outlets operate efficiently while maintaining brand standards. No two days will be the same — and that’s exactly what makes this role so rewarding.
What You’ll Be Responsible For:
- Delivering outstanding customer service across all areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping.
- Delivering friendly, professional and attentive service to guests in a fast-paced environment.
- Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
- Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
- Working collaboratively with colleagues across the hotel to ensure smooth operations.
- Coaching and motivating the team to deliver exceptional guest experiences.
- Taking pride in high standards, attention to detail and a job well done.
- Handling guest satisfaction scores and implementing improvements where needed.
- Supporting VIP arrivals, loyalty member recognition and special occasions.
- Promoting upselling opportunities across all Food and Beverages outlets.
Who This Role Is For:
- Passionate about hospitality and guest experience.
- Enjoys being hands-on and visible, leading from the front rather than behind the scenes.
- Is a natural people-person who gains satisfaction from helping others grow and succeed.
- Professional, approachable and confident individual.
- Thrives in environments where learning, variety and development are encouraged.
- Is motivated by responsibility, trust and the chance to make a real impact.
- Has the ability to remain calm under pressure especially when dealing with customer feedback.
If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients. The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu. For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
Guest Service Manager in Glasgow employer: LGH Hotels Management Limited
At Holiday Inn Glasgow Airport, we pride ourselves on being an exceptional employer that values flexibility and employee growth. Our vibrant work culture encourages collaboration and hands-on leadership, ensuring that every team member feels supported and empowered to deliver outstanding guest experiences. With a range of benefits including enviable employee discounts, a comprehensive health plan, and opportunities for professional development, we are committed to creating a rewarding environment for our staff in a prime location just minutes from the city centre.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Glasgow
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every department and service we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for delivering exceptional guest experiences.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online forums where industry professionals hang out. Building connections can lead to job opportunities that aren’t even advertised yet. Plus, it’s a great way to learn from others in the field.
✨Tip Number 3
Practice your interview skills! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your hands-on experience and how you handle guest feedback. Confidence is key, so let your personality shine through!
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of standing out. Plus, you’ll be one step closer to joining a team that values high standards and exceptional service. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond to create memorable guest experiences. We want to see that you're not just looking for a job, but that you're genuinely excited about making guests feel valued.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the Guest Service Manager role. Use keywords from the job description, like 'exceptional guest experiences' and 'high service standards', to show us you understand what we're looking for. This will help your application stand out!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who is confident and friendly, so let your personality come through in your writing. A warm tone can make a big difference in how we perceive your fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re serious about joining our team at the Holiday Inn Glasgow Airport!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its amenities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a Guest Service Manager, your ability to connect with guests and staff is crucial. Prepare examples of how you've successfully handled guest feedback or resolved conflicts in the past. Highlight your approachability and leadership style during the interview.
✨Demonstrate Flexibility and Adaptability
This role requires someone who can adapt to changing situations. Be ready to discuss times when you've had to think on your feet or adjust your plans to meet the needs of guests or your team. This will illustrate your readiness for the dynamic nature of the job.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the hotel's culture, team dynamics, and expectations for the Guest Service Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
