At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay experience.
- Company: Glasgow Argyle Hotel, part of the Signature Collection by Best Western.
- Benefits: Employee discounts, health support, free meals, and pension scheme.
- Other info: Perfect for those looking to grow in a vibrant hotel environment.
- Why this job: Join a supportive team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 10 - 12 € per hour.
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Who Is This Role For?
- This role is ideal for someone who enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest‑facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Front Office - Team Member Casual employer: LGH Hotels Management Limited
At the Glasgow Argyle Hotel, part of the Signature Collection by Best Western, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued. With exceptional employee benefits such as generous discounts across our hotel portfolio, a comprehensive Employee Assistance Programme, and opportunities for personal growth within the hospitality sector, we ensure that our staff feel supported and empowered. Join us in creating memorable experiences for our guests while enjoying a vibrant workplace culture in the heart of Glasgow.
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office - Team Member Casual
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Glasgow Argyle Hotel and its vibe. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly and calm approach. Role-playing with a mate can really help you nail those responses.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the hotel's standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Front Office - Team Member Casual
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and helping others.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've made guests feel welcome in the past – we love hearing those stories!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Glasgow Argyle Hotel!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the Glasgow Argyle Hotel and its offerings. Familiarise yourself with their services, amenities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Front Office Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully handled guest interactions, resolved issues, or made someone feel welcome. This will demonstrate your suitability for the role.
✨Practice Calmness Under Pressure
The hospitality environment can get busy, so think of scenarios where you had to stay calm and organised. During the interview, share these experiences to highlight your ability to manage stress while maintaining a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they ensure a supportive workplace culture. This shows that you’re not just interested in the job, but also in being part of a great team.
