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- Tasks: Be the face of our hotel, managing check-ins and guest inquiries with a smile.
- Company: Join a leading hotel management company known for exceptional service.
- Benefits: Enjoy discounts, free meals, and a supportive team environment.
- Why this job: Make guests feel welcome and create memorable experiences every day.
- Qualifications: Customer service experience and great interpersonal skills are a must.
- Other info: Dynamic work environment with plenty of growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A leading hotel management company seeks a motivated Front Office Team Member to deliver exceptional guest experiences at their London hotel. You will be the first point of contact, managing check-ins, inquiries, and communications.
The ideal candidate has prior customer service experience and strong interpersonal skills. You will thrive in a dynamic environment with growth opportunities and a supportive team atmosphere, while enjoying several employee perks including discounts and free meals.
Front Desk Guest Experience Specialist employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Guest Experience Specialist
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your communication skills! As a Front Desk Guest Experience Specialist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable enough to move around during your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front Desk Guest Experience Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role focused on guest experiences.
Highlight Relevant Experience: Make sure to emphasise any previous customer service roles you've had. We love seeing how your past experiences can contribute to creating exceptional guest experiences at our hotel.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Front Desk Guest Experience Specialist role. Mention specific skills that align with what we’re looking for, like strong interpersonal skills and adaptability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Company
Before your interview, take some time to research the hotel management company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Desk Guest Experience Specialist, your customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the dynamic environment of a hotel.
✨Practice Common Interview Questions
Anticipate common interview questions related to guest experience and front office operations. Practise your responses, focusing on how your skills align with the job description. This will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress professionally and appropriately for the interview. A polished appearance will reflect your understanding of the role and the importance of presenting yourself well to guests.
